Effective Communication With Patients
by Instructor: Holly Carlson, MS, RN, CCRN
Credentialed for: Social Work CEUs | ContinuingEducation.com

$15.00

i 1.00 CEH

Course Overview

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

About the Course Author

Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.    Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (31 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses will receive 1.0 contact hours for participating in this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS

    DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • American Occupational Therapy Association

    1.00HOURS

    Relias Learning is an approved provider of continuing education courses by the American Occupational Therapy Association. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Category 2 & 3. This activity is approved for 1.0 contact hours.
  • American Association for Respiratory Care

    1.00HOURS

    This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063. Approval #: 182424000 This activity is approved for 1.0 contact hours.
  • American Speech-Language-Hearing Association

    1.00HOURS


    This course is offered for 0.10 ASHA CEUs (Introductory Level; Professional Area).
  • Commission on Dietetic Registration

    1.00HOURS

    Relias LLC is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. CDR Credentialed Practitioners will receive 1.0 Continuing Professional Education units (CPEUs) for completion of this activity/material.

    Activity Number: 113538 Learning Need Code(s): 1000, 1040, 1130, 7000 CPE Level: Level II

    Dietitians/nutritionists may submit activity evaluations directly to CDR; QualityCPE@eatright.org, or mail to: Commission on Dietetic Registration, Attn: Accredited Provider Unit, 120 South Riverside Plaza, Suite 2190, Chicago, IL 60606-6995.

    Critical Thinking Evaluation Tool
  • Florida Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 1.0 contact hours, approval number 20-746044.
  • Kansas Health Department of Aging and Disability Services (Speech)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas Speech Pathologists and Audiologists by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-S1057. This activity is approved for 1.0 contact hours.
  • Association of Social Work Boards

    1.00HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021. Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based. Social workers completing this course receive 1.0 General continuing education clock hours.
  • Florida Council of Dietetics and Nutrition

    1.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 1.0 contact hours.
  • Alabama State Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Alabama State Board of Occupational Therapy for 1.0 contact hours, approval number 20-746044.
  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • Accreditation Council for Continuing Medical Education

    1.00HOURS

    Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Relias LLC designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-746044
  • Florida Board of Clinical Laboratory Personnel

    1.00HOURS

    Florida Board of Clinical Laboratory Personnel CE Provider #: 50-290 Clinical Laboratory Personnel will receive 1.0 contact hours for participating in this course.
  • Florida Board of Medicine

    1.00HOURS

    Florida Board of Medicine CE Provider #: 50-290
  • American Society for Clinical Laboratory Science

    1.00HOURS

    ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification as well as licensure states, including California, as an approved provider of continuing education for recertification and license renewal. Relias is an approved provider with CE Broker for Florida licensees.
  • West Virginia Board of Registered Nursing

    1.00HOURS

    N/A
  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider # 50-290) This course awards 1.0 contact hours upon successful completion.
  • Arkansas State Board of Nursing

    1.00HOURS

    N/A
  • Ohio State Medical Board

    1.00HOURS

    State Medical Board of Ohio CE Provider #: 50-290
  • Louisiana State Board of Medical Examiners

    1.00HOURS

    Louisiana State Board of Medical Examiners (CEBroker Provider #: 50-290)
  • Mississippi State Board of Medical Licensure

    1.00HOURS

    Mississippi State Board of Medical Licensure (CEBroker Provider #: 50-290)
  • Arizona Board of Occupational Therapy Examiners

    1.00HOURS

    N/A
  • Georgia State Board of Occupational Therapy

    1.00HOURS

    N/A
  • South Carolina Board of Occupational Therapy

    1.00HOURS

    N/A
  • Louisiana State Board Medical Examiners- Occupational Therapy

    1.00HOURS

    N/A
  • Mississippi State Department of Health- Occupational Therapy

    1.00HOURS

    N/A
  • Tennessee Medical Laboratory Board

    1.00HOURS

    N/A


Course Details

  • Course Code:

    REL-ACU-0-CE666
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2022-10-15
  • Learning Objectives:

    Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.; Identify health illiteracy and discuss two strategies for minimizing poor outcomes.; Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.; Recall six reasons why people may experience lower quality of healthcare.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Communicating with Patients
    The Joint Commission
    The Roadmap
    Cultural and Linguistic Standard
    The Patient-Centered Communication Standard
    The Human Resource Standard
    Culture
    Leadership Standard
    The Continuum of Care
    Admission
    Language Interpreters
    Disability and LEP
    Literacy
    Race and ethnicity
    Assessment
    Treatment
    Discharge and Transfer
    Health Literacy
    LGBTQ
    End-of-Life Care
    Section 3: Clinical Vignette
    Section 4: Conclusion
    Summary
    Course Contributors
    References
    Congratulations!
  • Target Audience:

    The target audience for this course is: Dietitians; entry level Clinical Laboratory Personnel; entry level Occupational Therapists; Nurses; Physicians; Respiratory Therapists; Social Workers; Speech and Language Pathologists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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