Surviving and Thriving Conflict on the Job
by Instructor: Debra Anscombe Wood, BS, RN; Instructor: Margi J. Schultz, PhD, RN, CNE, PLNC; Instructor: Marilynn Jackson, Ph.D., RN; Instructor: Valerie Restifo, MA, MS, RN
Credentialed for: Psychology Continuing Education | ContinuingEducation.com

$20.00

i 1.00 CEH

Course Overview

Conflict is part of every work environment, including healthcare organizations. In the past, conflict in the workplace was regarded as dysfunctional, representing a breakdown in communication that would either go away by itself or be resolved with someone winning and someone losing. Conflict should be an expectation in a dynamic organizational environment that when handled correctly, can be managed to achieve beneficial outcomes. Conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills to successfully navigate workplace conflict.

About the Course Author

Debra Anscombe Wood, BS, RN, a health writer and editor, practices in ambulatory care in Orlando, Fla.. Debra Anscombe Wood, BS, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (16 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses will receive 1.0 contact hours for participating in this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# nan Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS

    DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • American Association of Medical Assistants

    1.00HOURS

    This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.
  • Association of Social Work Boards

    1.00HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021. Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based. Social workers completing this course receive 1.0 General continuing education clock hours.
  • New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

    1.00HOURS

    Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009. Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules. As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. Social workers will receive 1.0 continuing education hours for participating in this course. This activity is approved for 1.0 contact hours.
  • Florida Board of Respiratory Care

    1.00HOURS

    This module is approved for 1.0 contact hours by Florida Board of Respiratory Care.
  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-725750
  • Florida Board of Clinical Laboratory Personnel

    1.00HOURS

    Florida Board of Clinical Laboratory Personnel CE Provider #: 50-290 Clinical Laboratory Personnel will receive 1.0 contact hours for participating in this course.
  • American Society for Clinical Laboratory Science

    1.00HOURS

    ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification as well as licensure states, including California, as an approved provider of continuing education for recertification and license renewal. Relias is an approved provider with CE Broker for Florida licensees.
  • West Virginia Board of Registered Nursing

    1.00HOURS

    N/A
  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider # 50-290) This course awards 1.0 contact hours upon successful completion.
  • Arkansas State Board of Nursing

    1.00HOURS

    N/A
  • Tennessee Medical Laboratory Board

    1.00HOURS

    N/A


Course Details

  • Course Code:

    REL-ACU-0-CE112-60
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-09-01
  • Expiration Date:

    2022-07-29
  • Learning Objectives:

    Analyze the dynamics of conflict in the workplace.; Apply conflict resolution strategies to specific situations.; Identify various types of conflict.
  • Target Audience:

    The target audience for this course is: entry level Clinical Laboratory Personnel; Nurses; Respiratory Therapists; Social Workers; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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