Mind Your Manners … Multiculturally
by Instructor: Kathleen D. Pagana, PhD, RN; Instructor: Rebecca Smallwood, MBA, RN
Credentialed for: Psychology Continuing Education | ContinuingEducation.com


i 1.00 CEH

Course Overview

As the nursing workforce increasingly reflects the changing U.S. population, nurses have many opportunities to collaborate and interact with other nurses from around the world. These experiences afford all nurses a chance to gain cultural knowledge and understanding that will ultimately enhance the delivery of culturally competent patient care. While white nurses continue to represent the majority of registered nurses, approximately 26% of the RN population is represented by nurses from culturally diverse racial and ethnic minority groups. Working cross-culturally requires nurses to appreciate the impact cultural differences have on interpersonal communication. Transcultural nurses are sensitive to these differences and strive to determine the most appropriate and effective ways to interact with diverse colleagues. When nurses communicate and collaborate productively with one another, they are much more likely to deliver culturally relevant care to their patients and improve the overall patient experience.

The purpose of this course is to present strategies for practicing cultural etiquette to facilitate positive communication and interactions between culturally diverse members of the healthcare team. It is applicable to nurses in all settings.

About the Course Author

Kathleen D. Pagana, PhD, RN, president of Pagana Keynotes & Presentations and professor emeritus from Lycoming College in Williamsport, Pennsylvania, is the author of "The Nurse's Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Practice" and "The Nurse's Communication Advantage: How Business­Savvy Communication Can Advance Your Nursing Practice." Kathleen D. Pagana, PhD, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Rebecca Smallwood, MBA, RN, has over 25 years of experience across a spectrum of healthcare settings including: rural and urban acute care hospitals, public health, ambulatory surgery center, higher education, and commercial organizations. Her roles have included: medical/surgical, ED, and OR staff nurse and charge nurse positions; director of health services / school nurse for PK-12th grades; public health epidemiology and bioterrorism preparedness professional; Infection control practitioner; quality management specialist; organizational development specialist; and educator. Prior to joining Relias Learning as a SME and Content Writer, she provided clinical and healthcare learning and development consultation to Swank Healthcare and was the Director of Education Services for Health.edu, a division of Texas Tech University Health Sciences Center. She has authored over 100 live and web-based educational presentations and articles on clinical, patient safety, regulatory, leadership, patient experience, and performance improvement topics. Rebecca earned a diploma in nursing from Methodist Hospital School of Nursing in Lubbock, Texas in 1989 and an MBA in Healthcare Administration from Wayland Baptist University in 2010. Rebecca Smallwood, MBA, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Get started now and your first course is free!
CE-PRO Membership
Become a member today and enjoy instant savings on all courses
$19.95 / year

CE-PRO is a membership program that gives you 50% OFF everything you buy and much more.

CE-PRO Membership Benefits

50% Discount on All Course Purchases

Free CE Alerts

Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (9 Match)

  • American Nurses Credentialing Center


    Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses will receive 1.0 contact hours for participating in this course.
  • California Board of Registered Nursing


    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing


    DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing


    Florida Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • Georgia Board of Nursing


    Georgia Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing


    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-716338
  • West Virginia Board of Registered Nursing


  • New Mexico Board of Nursing


    New Mexico Board of Nursing (CEBroker Provider # 50-290) This course awards 1.0 contact hours upon successful completion.
  • Arkansas State Board of Nursing



Course Details

  • Course Code:

  • Hours:

  • Type:

    Online Course
  • Release Date:

  • Expiration Date:

  • Learning Objectives:

    Describe some common practices that can have a negative meaning to an international colleague. ; Describe two common gestures that may be appropriate in one culture and offensive in another.; Explain two ways greeting etiquette differs around the world.; Identify at least one way to demonstrate culturally sensitive behaviors when interacting with members of culturally diverse groups.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Importance of Cultural Sensitivity in Nursing Practice
    Working with Colleagues with Multicultural Backgrounds
    Generalizations vs Stereotypes
    Attitudes Toward Politeness
    Verbal Etiquette
    Non-Verbal Etiquette
    The Handshake
    Kiss on the Cheek
    The Bow
    Nice to Meet You
    Facial Expressions
    Hand Gestures
    My Space or Ours?
    Time: Fixed or Flexible
    Giving Gifts
    Small Talk
    Table Manners
    Section 3: Clinical Vignette
    Section 3: Conclusion
    Course Contributors
  • Target Audience:

    The target audience for this course is: Certified Medical Assistants; Nurses; Speech and Language Pathologists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
News & Information
New CMS Rule Gives Dietitians Order-Writing Privileges

Starting July 11, 2014, Registered Dietitian Nutritionists will be able to order diets in hospitals under Centers for Medicare and Medicaid Services (CMS) regulation …

Read More
Leader in Online Education for Healthcare Professionals

ContinuingEducation.com is the leader in online education for healthcare professionals. We are the first choice for hundreds of healthcare organizations and hundreds of thousands of individuals …

Read More
A Complete Guide to CE for Dietitians and Nutritionists

As a Registered Dietitian (RD), or soon to be, you play a vital role in the healthcare community by providing expert advice on proper food and nutrition, counseling clients …

Read More