HCAHPS Series: Discharge and Transitions of Care
by Instructor: Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE
Credentialed for: Addictions Professionals

$32.00

i 2.00 CEH

Course Overview

Improved preparation for discharge, care coordination, and transition of care can result in reduced adverse events and readmissions, greater adherence to the plan of care, and better patient experience, leading to increased Hospital Consumer Assessment of Healthcare Providers and Systems ratings and reimbursement. The patient‘s experience and HCAHPS results are influenced by experiences outside of the hospital. This course educates healthcare providers about patient discharge, transition of care, and care coordination as they pertain to HCAHPS.

About the Course Author

Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r), is founder and president of Legacy Healthcare Management Consulting, LLC, in Naples, Fla. With more than 30 years of experience, her professional career has been highlighted as a clinical professional, author, educator, and healthcare executive Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (8 Match)

  • American Occupational Therapy Association

    2.00HOURS

    Relias Learning is an approved provider of continuing education courses by the American Occupational Therapy Association. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Category 3.
    This activity is approved for 2.0 contact hours.
  • Commission on Dietetic Registration

    2.00HOURS

    Relias LLC is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. CDR Credentialed Practitioners will receive 2.0 Continuing Professional Education units (CPEUs) for completion of this activity/material.

    Activity Number: 148469 Learning Need Code(s): 5010, 5390, 5400, 5410 CPE Level: Level II

    Dietitians/nutritionists may submit activity evaluations directly to CDR; QualityCPE@eatright.org, or mail to: Commission on Dietetic Registration, Attn: Accredited Provider Unit, 120 South Riverside Plaza, Suite 2190, Chicago, IL 60606-6995.

    Critical Thinking Evaluation Tool
  • Florida Board of Occupational Therapy

    2.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 2.0 contact hours, approval number 20-719176.
  • Association of Social Work Boards

    1.25HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021. Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based. Social workers completing this course receive 1.25 General continuing education clock hours.
  • Florida Council of Dietetics and Nutrition

    2.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 2.0 contact hours.
  • Alabama State Board of Occupational Therapy

    2.00HOURS

    Alabama State Board Of Occupational Therapy (CEBroker Provider #50-290).
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Accreditation Council for Continuing Medical Education

    2.00HOURS

    Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Relias LLC designates this enduring material activity for a maximum of 2.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Accreditation Council for Pharmacy Education

    0.25HOURS

    In support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge Target Audience Designation: P


Course Details

  • Course Code:

    REL-ACU-0-60261
  • Hours:

    2.00
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2021-04-23
  • Learning Objectives:

    Define the terms discharge, transition of care, and care coordination; Discuss how the interprofessional (IP) team positively impacts the quality of discharge and transition of care; Identify the National Transitions of Care Coalition elements of a good transition plan; Identify three HCAHPS questions related to patient discharge; Identify three strategies to promote effective care during discharge and post discharge
  • Outline:

    1.  Survey Questions

    2.  “When you Left the Hospital” Questions

    3.  New Questions

    4. Sender and Receiver Interactions

    5. Clarifying the Transition of Care Interaction Between the Sender and Receiver

    6. Care Transition Measure

    7.    Reimbursement Implications: Key Takeaways

    8.  Understanding Your Care When You Left the Hospital Questions

    9. Topics to Review Before Discharge

    10.  Three “Cs”

    11. Assessment and Understanding Diverse Patient Populations

    12. Post-Discharge Follow-Up Calls

    13.Interprofessional Collaboration

    14.  Interprofessional Communication

    15.Promoting Adherence to the Plan

  • Target Audience:

    The target audience for this course is: advanced level Occupational Therapists; Dietitians; intermediate level Social Workers; Nurses; Pharmacists; Pharmacy Technicians; Physicians; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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