Effective Communication With Patients - SW666

Effective Communication With Patients

The New Joint Commission Standards

by Joyce Lahue, MS, BSN, RN, CPHRM, FASHRM
SW666
(4.3 / 202 ratings )

This course is credentialed for:
Social Work (1.00 CE ClockHr)

ONLINE
Price: $10.00
CE-PRO Price: $5.00

Summary:

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

Objectives:

The goal of this continuing education program is to provide nurses, dietitians, paramedics and EMTs, laboratory professionals, occupational therapists, respiratory therapists, physicians and social workers, and speech-language pathologists and audiologists with information about The Joint Commission standards related to effective communication, cultural competence, and patient- and family-centered care. After studying the information presented here, you will be able to:
  • Identify the elements of effective communication, cultural competence, and patient- and family-centered care
  • State The Joint Commission standards related to effective communication, cultural competence, and patient- and family-centered care
  • List the items of best practice associated with effective communication, cultural competence, and patient- and family-centered care across the continuum of care

 
Accreditation Information
 
This course is intended for an interprofessional audience, including nurses, dietitians,  EMTs/paramedics, laboratory professionals, occupational therapists, respiratory therapists and social workers.
 
Social workers: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.continuingeducation.com or Nurse.com/CE. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at lms.nurse.com and search for this topic title.
 
OnCourse Learning, provider # 1203, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. OnCourse Learning maintains responsibility for the program. Approval Period: February 15, 2010 to February 15, 2017. Social workers should contact their regulatory board to determine course approval. 
 
OnCourse Learning is also accredited by the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (provider # FBN 50-1489).
 
Social workers participating in this course will receive 1.0 social work continuing education clock hours.
 
OnCourse Learning maintains responsibility for the program.
 
Course delivery format: Online
 
 
Audience
 
Social Workers
 
Social Work Practice Levels: All levels
 
 
Course Completion Requirements and Awarding Certificate
 
After reading the presentation, complete the course test online. With a score of 75% or better and completing the evaluation, you may immediately print your CE certificate of completion or save a pdf of it for your records. You may also request a copy to be sent to you by mail. If your score is less than the passing score of 75%, you may retake the test. In the event of loss, there is no charge for a replacement copy of a CE certificate.
 
 
Jurisdictional Requirements
 
Continuing education licensing requirements vary by jurisdiction, are not well defined, and may change. We recommend you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory. To review state specific/jurisdictional continuing education requirements, click here.
 
 
Accommodations for Disabilities
 
Every effort will be made to accommodate your special needs. To request accommodation; please contact the CE office at (800) 866-0919.
 
 
Grievance Procedure
 
OnCourse Learning is committed to conducting all activities in strict conformance with accreditation agencies and boards. OnCourse Learning will comply with all responsibilities to be nondiscriminatory in activities, program content, and in treatment of participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Executive Vice President, OnCourse Learning, Global Programming, and members of the continuing education division.
 
While OnCourse Learning attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:
 
When a participant, either orally or in written format, files a grievance, the Executive Vice President, OnCourse Learning, Global Programming, will evaluate the nature of the complaint. If it is meritorious, the Executive Vice President, OnCourse Learning, Global Programming, will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from the Executive Vice President, OnCourse Learning, Global Programming, or designated staff within 5 working days.
 
You may file a complaint by telephone or email.
Telephone #: 800.866.0919

Course Originally Released on: 9/24/2012
Date of Most Recent Review: 8/29/2016
Course Termination/Update Date: 8/29/2019

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

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Maria L - San Antonio, TX  ·  Sep 23, 2016
very helpful and informative
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Laurene H - Lawrence , KS  ·  Aug 30, 2016
Good information and suggestions for communication
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Kera M - Lakeville, MN  ·  Aug 25, 2016
great course, learned alot about communicating with patients
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Kerri G - Tampa , FL  ·  Aug 19, 2016
I learned a lot in the course. It had a good scope. I would recommend it.
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Wanada B - Birmingham, AL  ·  Jun 04, 2016
I now understand how valuable it is to involve patient in their treatment and what is needed to make sure they are well received and taken care of.
Was this review helpful?  0
 
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ONLINE
Price: $10.00
CE-PRO Price: $5.00