An Action Plan for Cultural Competence - SW255

An Action Plan for Cultural Competence

by Gloria Kersey-Matusiak, PhD, RN
(4.4 / 1578 ratings )

This course is credentialed for:
Social Work (1.00 CE ClockHr)

Price: $10.00
CE-PRO Price: $5.00


The American population, now more than 323 million people, continues to grow in its diversity while shifting in its ethnic makeup. Most recent results indicate that whites (not Hispanic or Latino) constitute 77% of the population, and yet the nursing workforce remains primarily white, with only 19.5% of nurses identifying as a minority. The lack of minority representation among healthcare professionals may further limit their access to those who might provide information about the cultural or ethnic groups they represent and can negatively impact patient outcomes. This educational activity will present a definition of cultural competence, discuss barriers to provision of culturally competent care, and suggest components of a personal plan for becoming culturally competent.


The goal of this cultural competence continuing education module is to help nurses, physicians, and social workers develop an individualized plan for becoming culturally competent. After studying the information presented here, you will be able to:
  • Define cultural competence
  • Identify barriers that inhibit the provision of culturally competent care
  • Describe the components of a personal action plan for becoming culturally competent

Approval Information
OnCourse Learning, provider # 1203, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) program. OnCourse Learning maintains responsibility for the program. Approval Period: February 15, 2017 to February 15, 2020. Social workers should contact their regulatory board to determine course approval. Social workers participating in this course will receive general 1.0 continuing education clock hour.
OnCourse Learning is also accredited by the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (provider # FBN 50-1489).
OnCourse Learning, SW CPE is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0401. This approval is for a three-year term beginning August 1, 2016 and ending July 31, 2019.
Course delivery format: Online Self-Study, Non-interactive
Instructional Method: Narrative with Clinical Vignette

Social Workers
Social Work Practice Level: Intermediate
Course Completion Requirements and Awarding Certificate
After reading the presentation, complete the course test online. With a score of 75% or better and completing the evaluation, you may immediately print your CE certificate of completion or save a pdf of it for your records. You may also request a copy to be sent to you by mail. If your score is less than the passing score of 75%, you may retake the test. In the event of loss, there is no charge for a replacement copy of a CE certificate.
Jurisdictional Requirements
Continuing education licensing requirements vary by jurisdiction, are not well defined, and may change. We recommend you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory. To review state specific/jurisdictional continuing education requirements, click here
Accommodations for Disabilities
Every effort will be made to accommodate your special needs. To request accommodation; please contact the CE office at (800) 866-0919.
Grievance Procedure
OnCourse Learning is committed to conducting all activities in strict conformance with accreditation agencies and boards. OnCourse Learning will comply with all responsibilities to be nondiscriminatory in activities, program content, and in treatment of participants. The monitoring and assessment of compliance with these standards will be the responsibility of members of the Provider Unit Planning Committee and continuing education division.
While OnCourse Learning attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:
When a participant, either orally or in written format, files a grievance, a member of the Provider Unit Planning Committee will evaluate the nature of the complaint. If it is meritorious, a member of the Provider Unit Planning Committee will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from a member of the Provider Unit Planning Committee or designated staff within 5 working days.
If the results of the grievance process are unsatisfactory, New Jersey social workers have the option to contact the approving entity, with an option to appeal to their licensing board.
You may file a complaint by telephone or email.
Telephone #: 800.866.0919

Course Originally Released on: 6/8/2017
Date of Most Recent Review: 6/8/2017
Course Termination/Update Date: 6/30/2020

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

Sort By
Jeannette G - Providence, RI  ·  Feb 20, 2020
It was informative.
Was this review helpful?  0
Sinead S - Honolulu, HI  ·  Feb 19, 2020
It's important to re-visit cultural competency regularly to better serve people.
Was this review helpful?  0
Benai M - Mt. Pleasant, SC  ·  Feb 19, 2020
Very valuable with the healthcare industry.
Was this review helpful?  0
Robert D - Lawrenceville, NJ  ·  Feb 17, 2020
very helpful information to be used with patients.
Was this review helpful?  0
Jason L - Honolulu, HI  ·  Feb 14, 2020
relevant for all members of a clinical team. short and succinct cultural competency overview.
Was this review helpful?  0
  Page: of 115  
Price: $10.00
CE-PRO Price: $5.00