Surviving and Thriving with Conflict on the Job - SW112

Surviving and Thriving with Conflict on the Job

by Debra Anscombe Wood, BS, RN
SW112
(4.8 / 12 ratings )

This course is credentialed for:
Social Work (1.00 CE ClockHr)

ONLINE
Price: $10.00
CE-PRO Price: $5.00

Summary:

Conflict is part of every work environment, including healthcare organizations. In the past, conflict in the workplace was regarded as dysfunctional, representing a breakdown in communication that would either go away by itself or be resolved with someone winning and someone losing. Conflict should be an expectation in a dynamic organizational environment that when handled correctly, can be managed to achieve beneficial outcomes. Conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills to successfully navigate workplace conflict.

Objectives:

The goal of this continuing education program is to enhance nurses’, medical assistants’, laboratory professionals’, and respiratory therapists’ ability to effectively deal with conflict on the job. After studying the information presented here, you will be able to:
  • Identify various types of conflict.
  • Analyze the dynamics of conflict in the workplace.
  • Apply conflict resolution strategies to specific situations.
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, laboratory professionals, respiratory therapists, and social workers.
 
Social workers: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.continuingeducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
OnCourse Learning, provider # 1203, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. OnCourse Learning maintains responsibility for the program. Approval Period: February 15, 2017 to February 15, 2020. Social workers should contact their regulatory board to determine course approval. Social workers participating in this course will receive 1.0 General continuing education clock hours.
 
OnCourse Learning is also accredited by the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (provider # 50-1489).
 
Relias, LLC, SW CPE is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0009. This approval is for a three-year term beginning January 1, 2018 and ending December 31, 2020.
 
Course delivery format: Online Self-Study, Non-interactive
Instructional Method: Narrative with Clinical Vignette
 
Audience
Social Workers
Social Work Practice Levels: Intermediate
 
 
Course Completion Requirements and Awarding Certificate
 
After reading the presentation, complete the course test online. With a score of 75% or better and completing the evaluation, you may immediately print your CE certificate of completion or save a pdf of it for your records. You may also request a copy to be sent to you by mail. If your score is less than the passing score of 75%, you may retake the test. In the event of loss, there is no charge for a replacement copy of a CE certificate.
 
 
Jurisdictional Requirements
 
Continuing education licensing requirements vary by jurisdiction, are not well defined, and may change. We recommend you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory. To review state specific/jurisdictional continuing education requirements, click here.
 
 
Accommodations for Disabilities
 
Every effort will be made to accommodate your special needs. To request accommodation; please contact the CE office at (800) 866-0919.
 
 
Grievance Procedure
 
OnCourse Learning is committed to conducting all activities in strict conformance with accreditation agencies and boards. OnCourse Learning will comply with all responsibilities to be nondiscriminatory in activities, program content, and in treatment of participants. The monitoring and assessment of compliance with these standards will be the responsibility of members of the Provider Unit Planning Committee and continuing education division.
 
While OnCourse Learning attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:
 
When a participant, either orally or in written format, files a grievance, a member of the Provider Unit Planning Committee will evaluate the nature of the complaint. If it is meritorious, a member of the Provider Unit Planning Committee will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from a member of the Provider Unit Planning Committee or designated staff within 5 working days.
 
If the results of the grievance process are unsatisfactory, New Jersey social workers have the option to contact the approving entity, with an option to appeal to their licensing board.
 
You may file a complaint by telephone or email.
Telephone #: 800.866.0919

Course Originally Released on: 1/15/1996
Date of Most Recent Review: 7/29/2019
Course Termination/Update Date: 7/29/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Bridget L - League City, TX  ·  Oct 29, 2019
This gave a good perspective about work conflict and steps to working through it.
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MARYANN F - Columbia, SC  ·  Oct 09, 2019
Good information and strategies to focus on in job conflict and difference of opinions.
Was this review helpful?  0
 
Charlotte T - Germantown, MD  ·  Oct 07, 2019
Very informative. I will use the information to address conflict with my staff.
Was this review helpful?  0
 
ONLINE
Price: $10.00
CE-PRO Price: $5.00