Staying Cool Under Fire

by Instructor: Connie Vogel, PhD, RN, CNS-BC, CNE; Instructor: Maureen Habel, MA, RN

$20.00

i 1.00 CEH

Course Overview

Communication skills in professional nursing practice are needed for everything from de-escalating disruptive behaviors to giving and receiving constructive criticism. Confrontations can occur with patients, family members, and nurses and other members of the healthcare team. Being able to respond calmly and rationally, and to focus on problem solving rather than negativity are characteristics of skillful communication. This course provides an overview on how to manage workplace communication challenges.

About the Course Author

Connie Vogel, PhD, RN, CNE, is a clinical nurse specialist in adult psychiatric nursing with extensive experience in geriatric psychiatry. She is currently an online SON faculty member at Capella University. The author has declared no relevant conflicts of interest that relate to this educational activity. Connie Vogel, PhD, RN, CNS-BC, CNE has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Maureen Habel, MA, RN, has been a director of nursing staff development and a director of clinical nursing services. She has taught healthcare management and leadership courses, and has played a key role as an American Red Cross disaster nurse. An award-winning nursing writer, Habel currently lives in Seal Beach, CA. Maureen Habel, MA, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (12 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • American Association of Medical Assistants

    1.00HOURS

    This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.
  • Commission on Dietetic Registration

    1.00HOURS

    Relias LLC is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. CDR Credentialed Practitioners will receive 1.0 Continuing Professional Education units (CPEUs) for completion of this activity/material.

    Activity Number: 121394 Learning Need Code(s): 1000, 1130, 7020 CPE Level: Level I

    Dietitians/nutritionists may submit activity evaluations directly to CDR; QualityCPE@eatright.org, or mail to: Commission on Dietetic Registration, Attn: Accredited Provider Unit, 120 South Riverside Plaza, Suite 2190, Chicago, IL 60606-6995.

    Critical Thinking Evaluation Tool
  • Kansas Department of Aging and Disability Services (Dietary)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas licensed dietitians by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-D1058. This activity is approved for 1.0 contact hours.
  • Florida Council of Dietetics and Nutrition

    1.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 1.0 contact hours.
  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • West Virginia Board of Registered Nursing

    1.00HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Certified Health Education Specialist

    1.00HOURS

    Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category I continuing education contact hours.


Course Details
  • Course Code:

    REL-ACU-0-CE344-60
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-05-01
  • Expiration Date:

    2021-09-19
  • Learning Objectives:

    Discuss strategies to communicate with people who are upset or angry ; Discuss ways in which men and women differ in their communication style and stimuli for anger; Identify three primary communication styles
  • Target Audience:

    The target audience for this course is: Certified Medical Assistants; Health Educators; Level I level Dietitians; Nurses; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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