$20.00

i 1.00 Hours

Course Overview

Communication skills in professional nursing practice are needed for everything from de-escalating disruptive behaviors to giving and receiving constructive criticism. Confrontations can occur with patients, family members, and nurses and other members of the healthcare team. Being able to respond calmly and rationally, and to focus on problem solving rather than negativity are characteristics of skillful communication. This course provides an overview on how to manage workplace communication challenges.

About the Course Author

Connie Vogel, PhD, RN, CNE, is a clinical nurse specialist in adult psychiatric nursing with extensive experience in geriatric psychiatry. She is currently an online SON faculty member at Capella University. The author has declared no relevant conflicts of interest that relate to this educational activity. Connie Vogel, PhD, RN, CNS-BC, CNE has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Maureen Habel, MA, RN, has been a director of nursing staff development and a director of clinical nursing services. She has taught healthcare management and leadership courses, and has played a key role as an American Red Cross disaster nurse. An award-winning nursing writer, Habel currently lives in Seal Beach, CA. Maureen Habel, MA, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (11 Match)

  • American Nurses Credentialing Center

    1.00HOURS


    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Nurses will receive 1.0 Nursing Contact Hours after successfully completing this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS


    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).

    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing

    1.00HOURS


    Florida Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • Commission on Dietetic Registration

    1.00HOURS


    As a Jointly Accredited organization, Relias LLC is accredited to offer dietetic continuing education by the Commission on Dietetic Registration (CDR). The CDR is an associate member of Joint Accreditation for Interprofessional Continuing Education.

  • Kansas Department of Aging and Disability Services (Dietary)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas licensed dietitians by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-D1058. This activity is approved for 1.0 contact hours.
  • Florida Council of Dietetics and Nutrition

    1.00HOURS


    Florida Council of Dietetics and Nutrition (CEBroker Provider #50-290)

    This course is approved for 1.0 contact hours.
  • Georgia Board of Nursing

    1.00HOURS


    Georgia Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS


    South Carolina Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • West Virginia Board of Registered Nursing

    1.00HOURS


    West Virginia Board of Registered Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • Certified Health Education Specialist

    1.00HOURS


    Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category I continuing education contact hours.



Course Details
  • Course Code:

    REL-ACU-0-CE344-60
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-05-01
  • Expiration Date:

    2021-09-19
  • Learning Objectives:

    Discuss strategies to communicate with people who are upset or angry ; Discuss ways in which men and women differ in their communication style and stimuli for anger; Identify three primary communication styles
  • Target Audience:

    The target audience for this course is: Certified Medical Assistants; Health Educators; Level I level Dietitians; Nurses; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.