Effective Communication With Patients - SLPA2073

Effective Communication With Patients

The Joint Commission Standards

by Holly Carlson, BSN MS CCRN
SLPA2073
(4.8 / 6 ratings )

This course is credentialed for:
Audiology/SLP (0.10 CEU)

ONLINE
Price: $12.00
CE-PRO Price: $6.00

Summary:

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. In 2008, The Joint Commission began an initiative to advance effective communication, cultural competence, and patient- and family-centered care in hospitals. The result was the development of new and revised accreditation standards related to these concerns and the creation of a report, which provides methods for hospitals to begin or improve upon efforts to ensure that all patients affected by these issues receive the same high quality of care, regardless of health literacy, language, culture, or ethnicity. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

Objectives:

After taking this course, you should be able to:
  • Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.
  • Identify health illiteracy and discuss two strategies for minimizing poor outcomes.
  • Recall six reasons why people may experience lower quality of healthcare.
  • Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, audiologists, dietitians, laboratory professionals, occupational therapists, physicians, respiratory therapists, speech-language pathologists, and social workers.
 
Speech-language pathologists and audiologists: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
If you wish to earn ASHA CEUs, you must enter an ASHA Member Number as one of the licenses in your user profile. If you do not yet have an ASHA Member Number, please enter one anyway.  Please use “11111111” in the license number field and any date in the Date Issued and Date Expires fields. You can edit the license information later after you are issued your member number.
 
Remember, ASHA CEUs cannot be awarded retroactively, so it is very important that you follow the instructions for earning ASHA CEUs. If you have any questions, contact ce@oncourselearning.com or 800-866-0919. Only those participants who follow the instructions for earning ASHA CEUs will have their course information submitted to the ASHA CE Registry.
 
This course is offered for 0.1 ASHA CEUs (Introductory level, Professional area).
 
Disclosures:
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson’s clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.
Disclosure: Ms. Carlson has no relevant financial or nonfinancial relationships to disclose that relate to this activity.

Course Originally Released on: 9/24/2012
Date of Most Recent Review: 10/15/2019
Course Termination/Update Date: 10/31/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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MARY D - Gilbert, AZ  ·  Feb 18, 2020
excellent information with regard to effective communication.
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Randi D - Cedar Rapids, IA  ·  Feb 07, 2020
Excellent course for medical based SLP's.
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Paula C - st pete bch , FL  ·  Dec 15, 2019
This information is essential to anyone working in a healthcare setting. It explains the rights of diversified cultures that all but the most remote locations need to know.0
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James B - Tallahassee, FL  ·  Dec 11, 2019
nothing further to add
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ONLINE
Price: $12.00
CE-PRO Price: $6.00