Surviving and Thriving With Conflict on the Job - RT112-60

Surviving and Thriving With Conflict on the Job

by Debra Anscombe Wood, BS, RN
(4.5 / 702 ratings )

This course is credentialed for:
Respiratory Therapy (1.00 Contact Hr)

Price: $10.00
CE-PRO Price: $5.00


Conflict is part of every work environment, including healthcare organizations. In the past, conflict in the workplace was regarded as dysfunctional, representing a breakdown in communication that would either go away by itself or be resolved with someone winning and someone losing. Conflict should be an expectation in a dynamic organizational environment that when handled correctly, can be managed to achieve beneficial outcomes. Conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills to successfully navigate workplace conflict.


The goal of this continuing education program is to enhance nurses’, medical assistants’, laboratory professionals’, and respiratory therapists’ ability to effectively deal with conflict on the job. After studying the information presented here, you will be able to:
  • Identify various types of conflict.
  • Analyze the dynamics of conflict in the workplace.
  • Apply conflict resolution strategies to specific situations.

Accreditation Information
This course is intended for multiple professions, including nurses, laboratory professionals, respiratory therapists, and social workers.
Respiratory therapists: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at or If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
This program has been approved for 1 contact hour of Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd., Suite 100, Irving, TX 75063. AARC Sponsor ID: 9514012. This is a non-traditional course. The course has been approved from 1/11/2012 to 1/11/2014, 2/17/2014 to 2/17/2016, 9/20/2016 to 9/20/2018, and 4/1/2019 to 4/1/2020.
If you are a respiratory therapist, remember to give us your AARC member number when filling out your license number information.
OnCourse Learning is also approved by the Florida Board of Respiratory Care (provider #FBN 50-1489).

Course Originally Released on: 1/11/2012
Date of Most Recent Review: 7/29/2019
Course Termination/Update Date: 7/29/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias. There is no commercial or in-kind support provided for this online educational activity.

Please see CE Course Instructions to learn how to earn CE credit for this module. For successful completion of this course, learners must read the course, and complete a posttest and evaluation survey.

This CE activity does not include any unannounced information about off-label use of a product for a purpose other than that for which is approved by the Food and Drug Administration (FDA).

The approval status for this educational activity, granted by the AARC, does not expressly or implicitly confer AARC endorsement of the activity’s content.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Kevin J - Goodyear, AZ  ·  Dec 04, 2019
Good Course to teach you about conflict in the workplace.
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Alisha E - El Dorado Hills, CA  ·  Dec 03, 2019
As team leader I’m always dealing with conflict.
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Laureen B - New Port Richey, FL  ·  Nov 23, 2019
What a great way to get CEU’s
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Valerie P - alpine, CA  ·  Nov 13, 2019
complete and informative
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Lynne L - fort myers, FL  ·  Nov 12, 2019
every employee should learn how to resolve conflict in the workplace
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Price: $10.00
CE-PRO Price: $5.00