$25.00

i 2.25 Hours

Course Overview

In this course, you will learn the scope of medical and treatment errors within the overall healthcare system and specifically in behavioral health settings. You will explore the types of medical errors, including error-prone situations, and the use of root cause analysis to determine why and how an error occurred. You will explore some best practices that will help improve client safety and outcomes within your organization. Finally, you will learn your responsibilities regarding the reporting of medical errors. With this information, you will be empowered to create a safe environment in which clients can get the care they need.

About the Course Author

Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).  Jennifer Moore, RN-BC, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Dr. Joseph Murphy, Ph.D. is a Clinical and Research Psychologist who has extensive clinical and administrative expertise working in the field of Behavioral healthcare at the county and state levels in California, Maryland, Pennsylvania and North Carolina. He has served as a Federal contractor in Behavioral Health. His work supported research at the National Institutes of Health, Bethesda, the Military Operational Medicine Psychological Research Program at Ft. Detrick, and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury, Silver Spring, MD. For nine years he was the Director of State Operated Mental Health programs for At-Risk youth in Butner, North Carolina. He developed a number of webinars and a Peer Training course in Older Adult Behavioral Health Literacy for the Pennsylvania Department of Public Welfare, and National Libraries of Medicine. He served as Director of a Wellness and Recovery program in Gaithersburg, MD. Joseph Murphy, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Angela Giles, DBH, LCSW, is a Faculty Associate in the Doctor of Behavioral Health Program in the College of Health Solutions at Arizona State University. She is also a Licensed Clinical Social Worker for the Veterans Health Administration (VHA). She received a Doctor of Behavioral Health degree from Arizona State University. She also received a Masters of Social Work degree from Virginia Commonwealth University, in Richmond, Virginia. Dr. Giles has nearly 20 years of experience in the fields of integrated behavioral health, juvenile justice, inpatient and outpatient mental health. In 2007, she helped launch the Primary Care Mental Health Integration program. She has been involved in cutting edge VA National initiatives in the field of behavioral health. Dr. Giles was featured on the Public Health Minute, a radio show which is on 10 public radio stations, including National Public Radio (NPR). The Public Health Minute reaches 2.5 million listeners nationwide each week. Angela Giles, DBH, LCSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (30 Match)

  • American Nurses Credentialing Center

    2.25HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • American Psychological Association

    2.25HOURS

    As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
  • California Board of Registered Nursing

    2.25HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 2.25 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    2.20HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290). Nurses will receive 2.2 contact hours for participating in this course.
  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    2.25HOURS

    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 2.25 contact hours.
  • Illinois Professional Counselor/Clinical Counselor

    2.25HOURS

    This activity is approved for 2.25 contact hours.
  • National Board for Certified Counselors

    2.25HOURS



    Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 2.25 contact hours
  • Ohio Marriage and Family Therapist Board

    2.25HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # RTX050401 CEBroker Provider 50-290 This activity is approved for 2.25 contact hours
  • Ohio Professional Counselor Board

    2.25HOURS

    Ohio Counselor, Social WOrker and Marriage and Family Therapist Board Provider # RCX100502 CEBroker Provider: 50-290 This activity is approved for 2.25 contact hours.
  • Ohio Social Worker Board

    2.25HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board CEBroker Provider: 50-290 This activity is approved for 2.25 contact hours.
  • Texas State Board of Professional Counselors

    2.25HOURS

    This activity is approved for 2.25 contact hours.
  • Florida Board of Nursing

    2.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290). Nurses will receive 2.0 contact hours for participating in this course.
  • Texas State Board of Examiners of Marriage and Family Therapists

    2.25HOURS

    This activity is approved for 2.25 contact hours.
  • Association of Social Work Boards

    2.25HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 2.25 Clinical continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-based.
  • New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

    2.25HOURS

    Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009. Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules. As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. Social workers will receive 2.25 continuing education hours for participating in this course. This activity is approved for 2.25 contact hours.
  • Georgia Board of Nursing

    2.25HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290). Nurses will receive 2.25 contact hours for participating in this course.
  • Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

    2.25HOURS

    This activity is approved for 2.25 contact hours.
  • New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)

    2.25HOURS

    Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011 As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. This activity is approved for 2.25 contact hours.
  • New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)

    2.25HOURS

    Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009 As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. This activity is approved for 2.25 contact hours.
  • Accreditation Council for Continuing Medical Education

    2.25HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 2.25 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • South Carolina Board of Nursing

    2.25HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 2.25 contact hours for participating in this course.
  • Florida Board of Medicine

    2.25HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).
  • Florida Physician Assistants

    2.25HOURS

    Florida Physician Assistants (CEBroker Provider #50-290)
  • West Virginia Board of Registered Nursing

    2.25HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 2.25 contact hours for participating in this course.
  • South Carolina Board of Social Work Examiners

    2.25HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
  • American Nurses Credentialing Center

    2.25HOURS

    N/A
  • Association of Social Work Boards

    2.25HOURS

    N/A
  • Accreditation Council for Continuing Medical Education

    2.25HOURS

    N/A
  • American Psychological Association

    2.25HOURS

    N/A
  • New York State Education Department, Office of the Professions, State Board of Psychology

    2.25HOURS

    N/A


Course Details
  • Course Code:

    REL-HHS-0-CSRME-V2
  • Hours:

    2.25
  • Type:

    Online Course
  • Release Date:

    2019-02-01
  • Expiration Date:

    2021-12-31
  • Learning Objectives:

    Define the various terms used to describe and categorize treatment or medical errors.; Describe analysis methods used to determine why and how treatment errors occur.; Identify strategies to reduce behavioral health treatment errors.; Identify the scope of treatment and medical errors within the healthcare setting.; Identify your responsibility in reporting medical errors.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: The Scope of the Problem
    Meet Mindy
    Providing Quality Healthcare
    Is Healthcare Safe?
    Public Perception of Medical Errors
    Consequences of Errors
    Review
    Summary
    Section 3: Categorizing Errors
    Medical and Treatment Planning Errors and Near Misses
    Dr. Holman and Jane, Part 1
    Getting the Whole Picture
    Dr. Holman and Jane, Part 2
    A Question of Competence and Judgment
    A Missed Diagnosis
    Cultural Awareness
    Unavoidable and Preventable Adverse Events
    Knowledge Check
    Sentinel Events and Never Events
    Meet LPC Mark
    Classifying Medical Errors
    Review
    Summary
    Section 4: Analyzing Errors
    The Blame Game
    Root Cause Analysis
    Downfalls of Root Cause Analysis
    Failure Modes Effect Analysis
    Common Causes
    Review
    Summary
    Section 5: General Strategies to Prevent Treatment Errors
    Creating a Culture of Safety
    Professional Competence
    Care Coordination and Integrated Care
    Improving Communication
    SBAR Approach
    SBAR Example
    National Patient Safety Goals
    CARF International
    Client Education
    5 Steps to Safer Healthcare
    Special Populations
    Review
    Summary
    Section 6: Issues in Behavioral Health Treatments
    Clinical Judgment Situations
    Confidentiality Breaches
    Treatment Delay
    Suicide Precautions
    Medication Errors
    Avoiding Prescribing Errors
    Avoiding Administration Errors
    Other Medication-Related Concerns
    Client Education on Medications
    Summary
    Section 7: Reporting Medical Errors
    Your Responsibility
    State Reporting Requirements
    Notifying Clients
    Plan Ahead
    Review
    Summary
    Section 8: Conclusion
    Summary
    Course Contributors
    Resources
    References
    Congratulations!
    Exam and BrainSparks
  • Target Audience:

    The target audience for this course is: Beginner level Social Workers; Entry level Alcohol and Drug Counselors; Entry level Marriage and Family Therapists; Entry level Professional Counselors; Entry level Psychologists; Nurses; in the following settings: Health and Human Services.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.