Effective Communication With Patients - RD666

Effective Communication With Patients

The Joint Commission Standards

by Holly Carlson, BSN MS CCRN
RD666
(4.3 / 88 ratings )

This course is credentialed for:
Dietetics/Nutrition (1.00 CPEU)

ONLINE
Price: $20.00
CE-PRO Price: $10.00

Summary:

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. In 2008, The Joint Commission began an initiative to advance effective communication, cultural competence, and patient- and family-centered care in hospitals. The result was the development of new and revised accreditation standards related to these concerns and the creation of a report, which provides methods for hospitals to begin or improve upon efforts to ensure that all patients affected by these issues receive the same high quality of care, regardless of health literacy, language, culture, or ethnicity. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

Objectives:

After taking this course, you should be able to:
  • Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.
  • Identify health illiteracy and discuss two strategies for minimizing poor outcomes.
  • Recall six reasons why people may experience lower quality of healthcare.
  • Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, audiologists, dietitians, laboratory professionals, occupational therapists, physicians, respiratory therapists, speech-language pathologists, and social workers.
 
Dietitians: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.continuingeducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
Relias LLC, is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program or materials.  This course is a level 2 course with suggested CDR learning codes of 1000, 1040, 1130, 7000 and performance indicators of 2.1.1, 2.1.2, 2.1.7, 4.1.2. 
 
OnCourse Learning is also accredited by the Florida Council of Dietetics and Nutrition (provider # FBN 50-1489).

Course Originally Released on: 9/24/2012
Date of Most Recent Review: 10/15/2019
Course Termination/Update Date: 10/15/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

If this course is approved by the Florida Council of Dietetics and Nutrition, this course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Jessica S - Fort Worth, TX  ·  Aug 22, 2019
This was very informative and eye opening.
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JUDITH A - Fredericksburg, VA  ·  Apr 26, 2019
it is very informative article. it covers many areas of healthcare that need to be addressed so the patient has a better outcome.
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Alyssa R - Winter Haven, FL  ·  Apr 20, 2019
Great review on importance of communication with patients
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Cynthia P - New Brighton, PA  ·  Mar 22, 2019
It was interesting and informative and kept my interest
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Maria Myla M - Katy, TX  ·  Jan 24, 2019
it is a learning exp for me as a nurse bec. we have a lot of non speaking pt. in the unit
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ONLINE
Price: $20.00
CE-PRO Price: $10.00