Staying Cool Under Fire - RD344-60

Staying Cool Under Fire

How Well Do You Communicate?

by Maureen Habel, MA, RN and Connie Vogel, PhD, RN, CNS-BC, CNE
(4.4 / 1395 ratings )

This course is credentialed for:
Dietetics/Nutrition (1.00 CPEU)

Price: $20.00
CE-PRO Price: $10.00


Communication skills in professional nursing practice are needed for everything from de-escalating disruptive behaviors to giving and receiving constructive criticism. Confrontations can occur with patients, family members, and nurses and other members of the healthcare team. Being able to respond calmly and rationally, and to focus on problem solving rather than negativity are characteristics of skillful communication. This course provides an overview on how to manage workplace communication challenges.   


The goal of this program is to provide healthcare providers with information about how to manage workplace communication challenges. After studying the information presented here, you will be able to:
  • Identify three primary communication styles
  • Discuss ways in which men and women differ in their communication style and stimuli for anger
  • Discuss strategies to communicate with people who are upset or angry

Accreditation Information
This course is intended for multiple professions, including nurses, dietitians and health educators.
Dietitians: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at or If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
OnCourse Learning is a Continuing Professional Education (CPE) Accredited Provider (#GD001) with the Commission on Dietetic Registration (CDR). This is a level 1 course with suggested CDR learning codes of 1000, 1130, 7020 and performance indicators: 2.1.1, 2.1.5, 2.1.7, 2.2.1, 2.2.5, 4.1.1, 4.2.8.
OnCourse Learning is also accredited by the Florida Council of Dietetics and Nutrition (provider # FBN 50-1489).

Course Originally Released on: 9/7/2004
Date of Most Recent Review: 9/19/2018
Course Termination/Update Date: 9/19/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

If this course is approved by the Florida Council of Dietetics and Nutrition, this course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Brian H - Newmanstown, PA  ·  Aug 19, 2018
This course has provided me with an understanding of how to maintain my integrity and diffuse an angry person.
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Theresa S - Treasure Island, FL  ·  Aug 07, 2017
Easy to understand and practical information
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Joanne S - Napa, CA  ·  Aug 04, 2017
Brief and to the point; good ideas in a concise manner.
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Alexis L - Menomonee Falls, WI  ·  Jul 07, 2017
I enjoyed this course. It was well written and easy to understand.
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Skye G - Palmetto, FL  ·  Jun 20, 2017
It was well written and offered some great insight
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Price: $20.00
CE-PRO Price: $10.00