Staying Cool Under Fire - RD344-60

Staying Cool Under Fire

How Well Do You Communicate?

by Maureen Habel, MA, RN and Connie Vogel, PhD, RN, CNS-BC, CNE
RD344-60
(4.4 / 1419 ratings )

This course is credentialed for:
Dietetics/Nutrition (1.00 CPEU)

ONLINE
Price: $20.00
CE-PRO Price: $10.00

Summary:

Communication skills in professional nursing practice are needed for everything from de-escalating disruptive behaviors to giving and receiving constructive criticism. Confrontations can occur with patients, family members, and nurses and other members of the healthcare team. Being able to respond calmly and rationally, and to focus on problem solving rather than negativity are characteristics of skillful communication. This course provides an overview on how to manage workplace communication challenges.   

Objectives:

The goal of this program is to provide healthcare providers with information about how to manage workplace communication challenges. After studying the information presented here, you will be able to:
  • Identify three primary communication styles
  • Discuss ways in which men and women differ in their communication style and stimuli for anger
  • Discuss strategies to communicate with people who are upset or angry
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, certified medical assistants, dietitians, and health educators.
 
Dietitians: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at ContinuingEducation.com or Nurse.com/CE. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
Relias LLC, is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program or materials.  This is a level 1 course with suggested CDR learning codes of 1000, 1130, 7020 and performance indicators: 2.2.1, 2.2.5, 4.1.1, 4.2.8. 
 
OnCourse Learning is also accredited by the Florida Council of Dietetics and Nutrition (provider # FBN 50-1489).

Course Originally Released on: 9/7/2004
Date of Most Recent Review: 9/19/2018
Course Termination/Update Date: 9/19/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

If this course is approved by the Florida Council of Dietetics and Nutrition, this course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Emiko T - Benicia, CA  ·  Aug 08, 2019
Useful information that everyone would benefit from.
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Shea D - Mulberry, FL  ·  Jun 11, 2019
Vague but gave good ideas for steps to take to deescalate a situation
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Julia G - Midland, TX  ·  May 30, 2019
Helpful in empathizing with those that seem unreasonable.
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Alyssa R - Winter Haven, FL  ·  May 15, 2019
Great review of communication styles and how to assess different situations.
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Alain Z - Tampa , FL  ·  Apr 10, 2019
This course was vital to my nursing education
Was this review helpful?  0
 
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ONLINE
Price: $20.00
CE-PRO Price: $10.00