Staff Development and Quality of Care - RD127

Staff Development and Quality of Care

by Jane Heetderks-Cox, MS, RD, LD
(4.4 / 53 ratings )

This course is credentialed for:
Dietetics/Nutrition (4.00 CPEU)

Price: $69.00
CE-PRO Price: $34.50


RDNs who are skilled, experienced, and reliable are often promoted into management positions. To be a successful manager, additional skills — those specifically related to management — are vital. Many RDNs are not taught management skills, so when promoted, RDNs may not possess the skill set so vital to managers: how to carry out effective and productive employee evaluations, create and utilize teams, work with employees to set goals, conduct effective and appropriate reprimands, and so on. Designed specifically for clinical managers, this course explains how to build staff excellence through systematic feedback, evaluation, and reward. Practical worksheets, guidelines, and additional resources are provided. 


The goal of this program is to equip clinical managers with the basic management skills for developing and evaluating the competency and effectiveness of their clinical staffs. After studying the information presented here, you will be able to:
  • Identify characteristics of the three phases of professional development for clinical nutrition staff
  • Apply management techniques during team meetings and daily activities to improve employee motivation and performance
  • Mentor employees’ professional development by choosing appropriate models based on the needs of individual employees

Accreditation Information
This course is intended for an interprofessional audience, including dietitians and health educators.
Dietitians: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
OnCourse Learning is a Continuing Professional Education (CPE) Accredited Provider (#GD001) with the Commission on Dietetic Registration (CDR). This course is a level 2 course with suggested CDR learning codes of 1010, 1070, 7090, 7160, 7190, 7200 and performance indicators of 1.2.6, 1.5.2, 1.5.4, 2.2.3, 2.2.4, 3.1.2, 3.1.4, 3.1.5, 3.2.4, 4.2.7, 14.1.3, 14.1.9, 14.4.3.
OnCourse Learning is also accredited by the Florida Council of Dietetics and Nutrition (provider # FBN 50-1489).

Course Originally Released on: 10/1/2009
Date of Most Recent Review: 8/17/2016
Course Termination/Update Date: 8/17/2019

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

If this course is approved by the Florida Council of Dietetics and Nutrition, this course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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CHRISTINA I - POMONA, CA  ·  Aug 16, 2018
Good continuing education! Very informative
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Adam S - Rockford, IL  ·  Aug 14, 2018
Overall good information, the delivery of the information could be better formatted.
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Christina L - Prosper, TX  ·  Apr 30, 2018
Good review of topic
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Jenifer L - Aurora, IL  ·  Feb 06, 2017
Provided a good basic understanding of performance management.
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Jennifer S - Huntingtown, MD  ·  May 27, 2016
This course gives great information for new leaders!
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Price: $69.00
CE-PRO Price: $34.50