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Promoting a Culture of Safety to Prevent Medical Errors

by Instructor: Joyce Lahue, MS, BSN, RN, CPHRM, FASHRM

$20.00

i 1.00 Hours

Course Overview

An organization promotes a culture of safety by focusing on how and why a problem occurred rather than on the person whose action or inaction caused the error. Experts refer to healthcare organizations that have a passion for patient safety as high-reliability organizations. In such organizations, being on the alert for how patients can be protected from harm is part of everyday work life. Although high-reliability organizations have few adverse events, they still continually explore risks and ways patient safety may be compromised. This module will offer suggestions for establishing and maintaining a culture of safety. It explains sentinel events and how to avoid them.

About the Course Author

Joyce Lahue, MS, BSN, RN, CPHRM, FASHRM, has 19 years' experience in risk management and patient advocacy. She is the regional director of risk management for Baptist Health System in San Antonio, Texas, and a past president and board member of the South Texas Society for Healthcare Risk Management. Joyce Lahue, MS, BSN, RN, CPHRM, FASHRM has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (24 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.

  • District of Columbia Board of Nursing

    1.00HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    1.00HOURS

    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 1.0 contact hours.

  • Ohio Social Worker Board

    1.00HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board CEBroker Provider: 50-290 This activity is approved for 1.0 contact hours.

  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • American Association of Medical Assistants

    1.00HOURS

    This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.

  • American Speech-Language-Hearing Association

    1.00HOURS

    Introductory level, Related area Level

    0.10 ASHA CEUs

  • Kansas Health Department of Aging and Disability Services (Speech)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas Speech Pathologists and Audiologists by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-S1057. This activity is approved for 1.0 contact hours.

  • Association of Social Work Boards

    1.00HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.0 General continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.

  • New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

    1.00HOURS

    Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009. Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules. As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. Social workers will receive 1.0 continuing education hours for participating in this course. This activity is approved for 1.0 contact hours.

  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • Accreditation Council for Continuing Medical Education

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 1.0 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Florida Board of Medicine

    1.00HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).

  • West Virginia Board of Registered Nursing

    1.00HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Accreditation Council for Pharmacy Education

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge
    Target Audience Designation: P
    ACPE Universal Activity Number: JA4008266-0000-21-070-H05-P

  • Accreditation Council for Pharmacy Education

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge
    Target Audience Designation: T
    ACPE Universal Activity Number: JA4008266-0000-21-070-H05-T

  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Arkansas State Board of Nursing

    1.00HOURS

    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Ohio State Medical Board

    1.00HOURS

    State Medical Board of Ohio (CEBroker Provider #: 50-290)

  • Louisiana State Board of Medical Examiners

    1.00HOURS

    Louisiana State Board of Medical Examiners (CEBroker Provider #: 50-290)

  • Mississippi State Board of Medical Licensure

    1.00HOURS

    Mississippi State Board of Medical Licensure (CEBroker Provider #: 50-290)

  • South Carolina Board of Social Work Examiners

    1.00HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)


Course Details

  • Course Code:

    REL-ACU-0-CE498

  • Hours:

    1.00

  • Type:

    Online Course

  • Release Date:

    2020-05-01

  • Expiration Date:

    2022-01-31

  • Learning Objectives:

    Cite three examples of sentinel events; Describe how the culture of healthcare organizations affects patient safety; Discuss the healthcare provider’s role in providing a safe environment for patients

  • Target Audience:

    The target audience for this course is: Advanced, Advanced level Emergency Medical Personnel; Intermediate level Social Workers; Pharmacists; Pharmacy Technicians; Physicians; in the following settings: Acute Care Facility.

  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.

  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.