Preventing Medical Errors for Social Workers — Florida Requirement

by Expert Reviewer: Kathryn Falbo-Woodson, MSW, LCSWA; Instructor: Elizabeth Kellerman, MSN, RN; Staff Writer: Sooa Devereaux, MSN, RN-BC


i 2.00 CEH

Course Overview

Medical errors have long been identified as a significant public health concern. All healthcare professionals must work together as a team to prevent medical errors from occurring within their organization. This course closely examines the prevalence and various causes of medical errors and proposes prevention strategies. In this course, you will learn about causes of medical errors and ways they can be prevented.

About the Course Author

Kathryn Falbo-Woodson, MSW, LCSWA, is a licensed clinical social worker for Atrium Health-Levine Cancer Institute in Charlotte and Monroe, NC. She works extensively with adult cancer patients and their family systems in psychotherapy, supportive counseling, and case management throughout diagnosis, treatment, survivorship and death/dying. Kathryn also serves as president for the American Foundation for Suicide Prevention-NC Chapter and is specially trained in bereavement of survivors of suicide. Kathryn earned her B.A. in psychology from West Virginia University, and her M.S.W. at The University of North Carolina at Chapel Hill, serving as a PrimeCare Scholar and receiving specialized training in integrated healthcare. Kathryn Falbo-Woodson, MSW, LCSWA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Sooa Devereaux, MSN, RN-BC is a SME writer with Relias. She has over 20 years of nursing experience, primarily in acute care and professional development. Sooa Devereaux, MSN, RN-BC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Elizabeth Kellerman MSN, RN started in nursing in 2007 after graduating from Samuel Merritt University in Oakland, California. While working in a critical care unit at Sutter Mills-Peninsula Hospital she earned her CCRN and TNCC. Her experience and knowledge led her to nursing education where she taught at a community college while working to receive her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as subject matter expert and content writer for Relias. Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (4 Match)

  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling


    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 2.0 contact hours.
  • Ohio Social Worker Board


    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # CEBroker Provider: 50-290 This activity is approved for 2.0 contact hours.
  • Association of Social Work Boards


    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021.

    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests.

    This module is Reading-Based.

    Social workers completing this course receive 2.0 General continuing education clock hours.
  • South Carolina Board of Social Work Examiners


    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)

Course Details
  • Course Code:

  • Hours:

  • Type:

    Online Course
  • Release Date:

  • Expiration Date:

  • Learning Objectives:

    Describe medical errors, patient safety events, and sentinel events.; Explain the use of root cause analysis for identifying the cause of medical errors.; Identify factors that cause medical errors or situations that are prone to medical errors.; Identify your responsibility in reporting medical errors.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Understanding Medical Errors
    Significance and Scope
    A Focus on Medical Errors
    The Joint Commission
    Types of Medical Errors
    Moral Errors
    Patient Safety Events
    Adverse Events
    Types of Preventable Adverse Events
    Sentinel Events
    Joint Commission List of Sentinel Events
    Section 3: Reporting Medical Errors
    Reporting Medical Errors
    What is Your Responsibility?
    Reporting Requirements from the Joint Commission
    State Reporting
    State Reporting Requirements
    Medication Error Reporting
    Plan Ahead
    Don’t Shift Blame
    Section 4: Root Cause Analysis
    Root Cause Analysis
    Why Root Cause Analysis?
    Definition of RCA
    Core Features of RCA
    Improved Outcomes
    5 Whys
    Fishbone Diagram
    Common Root Causes of Medical Errors
    Information Flow
    Human Errors
    Patient Issues
    Outdated Policies and Procedures
    Resistance to RCA
    Section 5: Preventing Medical Errors
    Perceptions About Cause
    Systems Contribute to Errors
    Vulnerable Population
    Transitions in Care
    National Patient Safety Goals
    Medication Reconciliation
    Goal: Reduce the Risk of Harm Resulting from Falls
    Goal: Identify Safety Risks Related to Oxygen Therapy
    Goal: Reduce the Risk of Healthcare-Associated Infections
    Goal: Follow Evidence-Based Guidelines for Urinary Catheters
    Goal: Improve Communication
    Goal: Suicide Prevention
    Goal: Improve the Accuracy of Identification
    The Push for Electronic Medical Records
    Section 6: Medication Errors
    Medication Errors
    Dangerous Medications
    Similar Drug Names
    Prescribing Errors
    Recommendations to Avoid Prescribing Errors
    Verbal Orders
    Verbal Order Policies
    Elements of a Verbal Order
    Receiving a Verbal Order
    Medication Rights
    Administration of Medications
    Calculation Errors
    Concentration Errors
    Intravenous Infusions Errors
    Environmental Factors
    Omission and Dispensing Errors
    Section 7: Educating to Prevent Medical Errors
    Take an Active Role
    Organizations and Providers
    Taking Control of Care
    Section 8: Conclusion
    Course Contributors
    Exam and BrainSparks


  • Target Audience:

    The target audience for this course is: Beginner level Social Workers.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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