$80.00

i 6.00 Hours

Course Overview

Helping managers manage is the goal of this course. Taking common employee personality traits and interpersonal conflict situations one-by-one, this course shows how to identify, intervene and act decisively by stressing communication, motivation, teamwork and reward. Provides exercises in management, and a bibliography of suggested readings for further work on management and supervisory systems. Absolutely essential for managing health care teams, where different professions must interact and communicate well under pressure, often with unclear lines of authority.

About the Course Author

Lynne Nannen Robertson, RD, PhD, LD, was president of Creative Concepts Foodservice Consulting. She has consulted and conducted seminars providing continuing education on all phases of foodservice management to dietitians and managers throughout the United States. Lynne Nannen Robertson, RD, PhD, MS, BS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (1 Match)

  • Certified Health Education Specialist

    6.00HOURS

    Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 6.0 total Category I continuing education contact hours.


Course Details
  • Course Code:

    REL-ACU-0-CHES120
  • Hours:

    6.00
  • Type:

    Online Course
  • Release Date:

    2019-05-01
  • Expiration Date:

    2020-12-31
  • Learning Objectives:

    Define the procedure used to prepare for in-service training; Describe six factors that should be included in communication; Describe the procedures used in disciplinary actions; Discuss the basic assumptions of andragogyCompare andragogy to pedagogy; Discuss why it is necessary to have coworkers understand each other; Explain how lesson plans are prepared; Explain the importance of on-the-job training; Explain the importance of the evaluation process; Explain the parts of a behavioral objective; Explain why new employees need an orientation; Identify points of information that should be included in orientation; Identify the levels of the cognitive domain; Identify the ways information may be presented; Know the laws that employees have to protect them from being mistreated; Know the questions that an interviewer is allowed to ask; List the elements that explain how adults learn; List the five ingredients in good teaching; Recognize the levels of the affective domain; Understand how a task breakdown is used by an employee; Understand the problems that could arise from improper termination; Understand why it is illegal to ask for some information
  • Target Audience:

    The target audience for this course is: Health Educators; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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