HCAHPS Series: Nurse and Interprofessional Team Communication - OT60256

HCAHPS Series: Nurse and Interprofessional Team Communication

by Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE and Jennifer S Mensik, PhD, MBA, RN, NEA-BC, FAAN
(3.0 / 2 ratings )

This course is credentialed for:
Occupational Therapy (0.15 AOTA CEU)

Price: $25.00
CE-PRO Price: $12.50


Working in the healthcare field requires outstanding communication skills. Effectively communicating with the patient, family, and colleagues is the foundation for a therapeutic and positive patient experience. The patient’s care experience is greatly influenced by what is communicated and what the patient and family observe. As healthcare providers, we are impacted and impact others through our communication. Whether it is advocating for a patient, establishing rapport and empathy with a patient and his or her support system, or communicating with other members of the interprofessional team, our ability to effectively communicate is consistently challenged. Our relationships, personally and professionally, are built on communicating and relating to others. When we communicate effectively, patients are more likely to experience care as more positive and rate their care higher. 


The goal of this HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) continuing education program is to provide the interprofessional healthcare team with effective strategies to improve communication skills, so they can integrate them into their practices. After completing this CE program, you will be able to:
  • Describe how the interprofessional team’s communication skills influence the patient experience and HCAHPS survey scores
  • Identify at least three factors that influence the communication process
  • Describe at least three elements of effective communication
  • Explain three ways to handle requests
  • Discuss the appropriate way to provide reassurance and comfort
  • Discuss two effective communication models to use in your practice
Content Level: Intermediate
Instructional Method: Online Course — Recorded Webinar
Content Focus
Domain of OT: Context and Environment
Domain of OT: Client Factors

Accreditation Information
This course is intended for an interprofessional audience, including nurses, dietitians, occupational therapists, and pharmacists.
Occupational therapists: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
Relias LLC is an approved provider of continuing education for occupational therapists by the American Occupational Therapy Association. AOTA does not endorse specific course content, products, or clinical procedures.
OnCourse Learning is also accredited by the Florida Board of Occupational Therapy and Alabama State Board of Occupational Therapy (provider # 50-1489).

Course Originally Released on: 5/6/2019
Date of Most Recent Review: 5/6/2019
Course Termination/Update Date: 5/6/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

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Kathleen M - Pflugerville, TX  ·  Aug 10, 2019
Good information about appropriate communication with patients/families and among staff.
Was this review helpful?  0
Price: $25.00
CE-PRO Price: $12.50