Bridging the Generation Gaps - OT478

Bridging the Generation Gaps

by Sheila J. Leis, MS, RN, BC
(4.3 / 426 ratings )

This course is credentialed for:
Occupational Therapy (0.10 AOTA CEU)

Price: $19.00
CE-PRO Price: $9.50


Because workers are retiring later, today’s healthcare workforce is a lively mix of generations, with five distinct generations working together: Veterans (born 1922 to 1946); baby boomers (born 1946 to 1964); and Generations (Gen) X (born 1964 to 1980), Y (born 1980-2000), and Z (born 2000-2012). People born around the same time develop attitudes and personalities shaped by a common history of cultural events, images, and experiences. Generations live through the same national catastrophes and achievements, grow up with the same music and cultural memorabilia, and start school and work at about the same time.  Generational commonalities cut across racial and ethnic lines. Spanning 15 to 20 years, each generation views the world in its own way. Collective life experiences shape what generations value, what they expect in relationships, and how they process and communicate information. 


The purpose of this continuing education course is to provide nurses, social workers, occupational therapists, respiratory therapists, EMTs and paramedics, and nursing assistants with insights they can use to work with various generations more effectively. After studying the information presented here, you will be able to:
  • Describe similarities and differences among the five generations found in today’s clinical setting.
  • Identify tactics that can help you collaborate with generations different from your own.
  • Explain ways to promote teamwork and partnerships among diverse patients, families, and staff members.  
Content Level: Introductory
Instructional Method: Online Course — Clinical Vignette & Narrative
Content Focus
Professional Issues: Contemporary Issues and Trends>

Accreditation Information
This course is intended for multiple professions, including nurses, nursing assistants, occupational therapists, respiratory therapists and social workers.
Occupational therapists: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at or If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
Relias LLC, is an approved provider of continuing education for occupational therapists by the American Occupational Therapy Association, Provider #4000. AOTA does not endorse specific course content, products, or clinical procedures.
Relias LLC reports completions to the following states utilizing CEBroker: AL, AZ, GA, FL, LA, MS, SC, TN (provider # 50-1489).

Course Originally Released on: 5/5/2008
Date of Most Recent Review: 9/5/2019
Course Termination/Update Date: 9/5/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

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Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Jennifer P - austin, TX  ·  May 05, 2020
interesting summary of generational values & and ideals
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Debbie M - Los Angeles, CA  ·  Mar 27, 2020
I am happy to have these classes I enjoy the classw
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DEBORAH W - Coshocton, OH  ·  Jan 31, 2020
Not pleased with the portrayal of the "Baby Boomer" generation with respect to work ethic and their commitment to family life. Boomers that I have encountered not only have strong work ethics, but value and cherish their families. I would opt for the family values of the Baby Boomers and Veterans ANYTIME over the lackluster Gen Y's who cannot put their phone down to parent.
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Nicole G - ,  ·  Jun 26, 2019
The course material was interesting. I feel like some generations over lapped which made the testing more challenging.
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Donna W - Beaumont, TX  ·  Jun 26, 2019
This course was very informative and appears to be very accurate when analyzing the different generations.
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Price: $19.00
CE-PRO Price: $9.50