The Rap on Rapport - MT326

The Rap on Rapport

The Door to Therapeutic Communication

by Rosalinda Alfaro-LeFevre, MSN, RN, ANEF
(4.5 / 67 ratings )

This course is credentialed for:
Massage Therapy (1.00 CE hours)

Price: $12.00
CE-PRO Price: $6.00


Rapport is the quality that brings harmony to a relationship — it’s about connection and feeling “in sync” with others. We may not notice rapport as much as we notice its absence. In the early 1970s, John Grinder and Richard Bandler studied effective therapists, such as Virginia Satir, Milton Erickson and Fritz Perls. All of these skilled communicators were admired for their ability to quickly establish and maintain rapport with a variety of clients. Grinder and Bandler isolated the steps used in these therapists’ methods so that others could use them. Their work became what we now know as neuro-linguistic programming.


The goal of this continuing education program is to help healthcare providers understand the dynamics of rapport. After studying the information presented here, you will be able to:
  • Describe how to develop rapport by mirroring or matching the body language of another person
  • Explain ways to match the representational system of another to establish rapport
  • Describe specific strategies to establish and sustain rapport

Accreditation Information
This course is intended for multiple professions, including nurses and massage therapists.
Massage therapists: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at or If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
OnCourse Learning is approved by the National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) as a continuing education approved provider (prov no. 451980-12 from 06/08/2012 to 12/29/2014, 1183 from 09/02/2016 through 09/02/2019).
OnCourse Learning is also approved by the Florida Board of Massage Therapy and Georgia Board of Massage Therapy (provider # 50-1489).

Course Originally Released on: 5/21/2012
Date of Most Recent Review: 10/1/2015
Course Termination/Update Date: 10/1/2018

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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Brent F - Davenport, FL  ·  Jan 16, 2018
Good useful information to have
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Alissa S - buffalo, NY  ·  Jul 20, 2017
Good information presented in this course
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LAURA G - Palo Cedro, CA  ·  Mar 29, 2017
Lots of great useable information
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Clay L - San Angelo, TX  ·  Jan 16, 2017
This will help you communicate with your clients if you apply the technique.
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SARAH B - Manchester, NH  ·  Oct 30, 2016
Informative and helpful for future communication.
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Price: $12.00
CE-PRO Price: $6.00