Mind Your Manners…Multiculturally: A Review of Intercultural Communication for Speech-Language Pathologists and Audiolog
by Instructor: Ana Paula G. Mumy, MS, CCC-SLP; Instructor: Kathleen D. Pagana, PhD, RN

$14.00

i 1.00 CEH

Course Overview

Part of the challenge of speech-language-hearing professions is working with colleagues and patients from culturally and linguistically diverse backgrounds. Although the number of nonwhite speech-language pathologists and audiologists remains relatively low (at the end of 2016, 7.9% identified as members of a racial minority), it is on the rise. Cultural sensitivity will become even more important in the future. Although healthcare professionals know they should respect cultural differences, they may not be aware of some key differences that can have a big impact on staff relationships. Being aware of and sensitive to these differences can make professionals more effective and contribute to a more positive work environment. This awareness and sensitivity can also improve relationships with patients and increase their satisfaction. This module provides professionals with knowledge they can use to work with colleagues from culturally diverse backgrounds.

About the Course Author

Ana Paula G. Mumy, MS, CCC-SLP, is a trilingual speech-language pathologist and clinical assistant professor at the University of Kansas. Ana Paula G. Mumy, MS, CCC-SLP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Kathleen D. Pagana, PhD, RN, president of Pagana Keynotes & Presentations and professor emeritus from Lycoming College in Williamsport, Pennsylvania, is the author of "The Nurse's Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Practice" and "The Nurse's Communication Advantage: How Business­Savvy Communication Can Advance Your Nursing Practice." Kathleen D. Pagana, PhD, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (2 Match)

  • American Speech-Language-Hearing Association

    1.00HOURS


    This course is offered for 0.10 ASHA CEUs (Introductory Level; Professional Area).
  • Kansas Health Department of Aging and Disability Services (Speech)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas Speech Pathologists and Audiologists by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-S1057. This activity is approved for 1.0 contact hours.


Course Details

  • Course Code:

    REL-ACU-0-SLPA2053
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2020-06-01
  • Expiration Date:

    2022-05-31
  • Learning Objectives:

    Describe two common gestures that may be appropriate in one culture and offensive in another; Describe two gifts that can have a negative meaning to an international colleague; Explain two ways in which handshake etiquette differs around the world
  • Target Audience:

    The target audience for this course is: entry level Speech and Language Pathologists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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