$15.00

i 1.25 Hours

Course Overview

Within the last century the concept of health has expanded beyond the mere criteria of the presence or absence of illness. “Health” is now conceptualized as part of an overall notion of wellness, which includes social, economic, and psychological wellbeing (Harris, 2010). This broad conception of health was codified decades ago in the World Health Organization’s definition of health as “a state of complete physical, mental, and social well-being, rather than merely the absence of disease or infirmity” (WHO, 1948).

The orienting concept of wellness suggests that in order to improve the health of individuals, we must begin to think and conceptualize in terms of a healthy society. Yet, if larger social structures are often barriers to the attainment of health and wellness for certain communities, how can healthcare professionals influence those systems?

This course presents an overview of multicultural care and service delivery. You will be guided through the national standards in the United States for working with individuals from diverse backgrounds and cultures, along with key concepts that relate to your role in the alleviation of health disparities. Examples of individual and organizational applications of multicultural care will help you to apply these concepts in your own setting. You will learn about ways that you and your organization can improve quality of care by considering health literacy, cultural responsiveness, and structural disparities.

About the Course Author

Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 14 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services. Katy Kunst, MBA, QIDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Stephanie holds a Bachelor of Arts in Journalism and Professional Writing from The College of New Jersey and a Master of Social Work degree from Rutgers University. She is also a Certified Clinical Trauma Professional (CCTP) and has particular interest in resilience and secondary traumatic stress among behavioral health providers. The majority of Stephanie’s work has included behavioral health counseling and medical case management. Stephanie served as part of the National Health Service Corps from 2016-2018, providing outpatient counseling to underserved populations including military service members and their families. Stephanie has designed and delivered training on many topics such as LGBTQIA+ sensitivity, youth suicide prevention, and how to provide in-community services to adults with intellectual and developmental disabilities. Stephanie L. Furness-Kraft, LCSW, CCTP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (46 Match)

  • American Nurses Credentialing Center

    1.25HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • American Psychological Association

    1.25HOURS

    As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
  • California Association of Alcohol and Drug Educators

    1.25HOURS

    Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.25 CEHs.
  • California Board of Registered Nursing

    1.25HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.25 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.20HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290). Nurses will receive 1.2 contact hours for participating in this course.
  • Illinois Professional Counselor/Clinical Counselor

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • Louisiana Addictive Disorder Regulatory Authority

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • Michigan Certification Board for Addiction Professionals

    1.25HOURS

    Education hours MCBAP-R This activity is approved for 1.25 contact hours.
  • NAADAC, The Association for Addiction Professionals

    1.25HOURS

    This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.25 CE. NAADAC Provider #86124, Relias, LLC is responsible for all aspects of their programming.
  • National Board for Certified Counselors

    1.25HOURS



    Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.25 contact hours
  • Ohio Marriage and Family Therapist Board

    1.25HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # RTX050401 CEBroker Provider 50-290 This activity is approved for 1.25 contact hours
  • Ohio Professional Counselor Board

    1.25HOURS

    Ohio Counselor, Social WOrker and Marriage and Family Therapist Board Provider # RCX100502 CEBroker Provider: 50-290 This activity is approved for 1.25 contact hours.
  • Ohio Social Worker Board

    1.25HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board CEBroker Provider: 50-290 This activity is approved for 1.25 contact hours.
  • Connecticut Certification Board

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.
  • Breining Institute for Registered Addiction Specialists

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • National Alliance for Direct Support Professionals

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • Ohio Chemical Dependency Professionals Board

    1.25HOURS

    This activity is approved for 1.25 contact hours.

    Content Area: C4
  • Illinois Alcohol and Drug Abuse Professional Certification Association

    1.25HOURS

    Categories Counselor II, Preventionist II, CARS II, CODP II, PCGC II, CCJP II, CRSS II, CPRS II, MAATP II, NCRS II, CFPP II, CVSS II This activity is approved for 1.25 contact hours.
  • Mississippi Board of Examiners for Social Workers/Marriage & Family Therapists

    1.00HOURS

    This activity is approved for 1.0 contact hours.
  • Association of Social Work Boards

    1.25HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.25 General continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
  • New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

    1.25HOURS

    Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009. Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules. As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
  • Florida Board of Psychology

    1.20HOURS

    Florida Board Of Psychology (CEBroker Provider #50-290)
  • Georgia Board of Nursing

    1.25HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.25 contact hours for participating in this course.
  • Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • California Consortium of Addiction Programs and Professionals

    1.25HOURS

    Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.25 CEH's
  • Missouri Credentialing Board

    1.25HOURS

    This activity is approved for 1.25 contact hours.
  • New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)

    1.25HOURS

    Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011 As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. This activity is approved for 1.25 contact hours.
  • New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)

    1.25HOURS

    Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009 As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. This activity is approved for 1.25 contact hours.
  • Accreditation Council for Continuing Medical Education

    1.25HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 1.25 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • South Carolina Board of Nursing

    1.25HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.25 contact hours for participating in this course.
  • Florida Board of Medicine

    1.25HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).
  • Florida Physician Assistants

    1.25HOURS

    Florida Physician Assistants (CEBroker Provider #50-290)
  • National Alliance for Direct Support Professional Frontline Supervisor Training

    1.25HOURS

    N/A
  • Canadian Addiction Counsellors Certification Federation

    1.25HOURS

    N/A
  • West Virginia Board of Registered Nursing

    1.25HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.25 contact hours for participating in this course.
  • California Association of DUI Treatment Programs

    1.25HOURS

    N/A
  • New Mexico Board of Nursing

    1.25HOURS

    New Mexico Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.25 contact hours for participating in this course.
  • Arkansas State Board of Nursing

    1.25HOURS

    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.25 contact hours for participating in this course.
  • Ohio State Medical Board

    1.25HOURS

    State Medical Board of Ohio (CEBroker Provider #: 50-290)
  • Louisiana State Board of Medical Examiners

    1.20HOURS

    Louisiana State Board of Medical Examiners (CEBroker Provider #: 50-290)
  • Mississippi State Board of Medical Licensure

    1.25HOURS

    Mississippi State Board of Medical Licensure (CEBroker Provider #: 50-290)
  • South Carolina Board of Social Work Examiners

    1.25HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
  • Oklahoma Board of Licensed Alcohol and Drug Counselors

    1.25HOURS

    N/A
  • Canadian Addiction Counsellors Certification Federation

    1.25HOURS

    N/A
  • New York State Education Department, Office of the Professions, State Board of Psychology

    1.25HOURS

    N/A


Course Details
  • Course Code:

    REL-BHC-0-IOAMC
  • Hours:

    1.25
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2022-10-31
  • Learning Objectives:

    Describe organizational applications of the national Culturally and Linguistically Appropriate Service (CLAS) standards.; Identify ways individual healthcare providers can approach working with culturally diverse populations to reduce health disparities.; Summarize the types of challenges faced by healthcare providers that create obstacles to the cultivation of cultural responsiveness.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Concepts of Multicultural Care
    Meet Dr. Longhetti
    Concepts of Multicultural Care
    What Is Health Literacy?
    Can You Improve Your Communication Style?
    Reducing Healthcare Disparities
    What Is Cultural Adaptation?
    More about Cultural Adaptation
    Quick Check
    Collaboration and the Multidisciplinary Team (MDT)
    Impact of the MDT
    Additional Benefits of the MDT
    Elements of Managing the MDT
    Remember Dr. Longhetti?
    Review
    Summary
    Section 3: Organizational Strategies to Increase Multicultural Care
    Meet Gabriella
    Culturally and Linguistically Appropriate Services
    Cultivating a Workforce (CLAS Standards 1-4)
    First Steps
    What Does This Mean for You?
    Decreasing Barriers to Treatment Services (CLAS Standards 5-8)
    Survival Language
    Ways to Publicize Language Services
    Quick Check
    Evaluating Outcomes (CLAS Standards 9-11)
    The Cultural Audit
    Accurate Evaluation of Outcomes
    Other Concerns
    Meet Sushma
    Building Community Partnerships (CLAS Standards 12-15)
    Opportunities
    Community Considerations
    Review
    Summary
    Section 4: Health and the Alleviation of Health Disparities
    The Importance of Wellness
    Multidimensional Healthcare
    Models of Health: Medical vs. Wellness
    Quick Check
    From Cultural Competency to Structural Competency
    Aims of Structural Competency
    Challenges for Healthcare Providers
    Quick Check
    Remember Gabriella?
    Summary
    Section 5: Conclusion
    Summary
    Course Contributors
    Resources
    References
    Congratulations!
  • Target Audience:

    The target audience for this course is: Entry level Psychologists; Intermediate level Alcohol and Drug Counselors; Intermediate level Marriage and Family Therapists; Intermediate level Professional Counselors; Intermediate level Social Workers; Nurses; in the following settings: Health and Human Services.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.