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HCAHPS Series: Physician and Interprofessional Team Communication

by Instructor: Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r)

$29.00

i 1.75 Hours

Course Overview

Working in the healthcare field requires outstanding communication skills. Effectively communicating with the patient, family, and colleagues is the foundation for a therapeutic and positive patient experience. The patient‘s experience of care is greatly influenced by what is communicated and what the patient and family observe. The physician and other healthcare professionals have a significant effect on and responsibility for patient satisfaction. Collaboration between interprofessional team members and patient satisfaction are both improved when healthcare professionals recognize the factors that influence communication and consistently apply effective communication techniques.

About the Course Author

Deborah K. Zastocki, DNP, Ed.M. MA, RN, retired NEA-BC, FACHE(r) is currently founder and president of Legacy Healthcare Management Consulting in North Carolina. She received her BSN from the University of Rhode Island, both master's degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ. Dr. Zastocki has over 30 years of experience, with a professional career that included a journey from staff nurse to nurse executive roles, authorship, adjunct faculty, and healthcare executive leadership. Dr. Zastocki is the former president and CEO of Chilton Medical Center and became a health system executive with Atlantic Health System in New Jersey, after system integration. Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (13 Match)

  • American Nurses Credentialing Center

    1.75HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • California Board of Registered Nursing

    1.75HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.75 contact hours for participating in this course.

  • District of Columbia Board of Nursing

    1.70HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290). Nurses will receive 1.7 contact hours for participating in this course.

  • Florida Board of Nursing

    1.50HOURS

    Florida Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.5 contact hours for participating in this course.

  • Georgia Board of Nursing

    1.75HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.75 contact hours for participating in this course.

  • Accreditation Council for Continuing Medical Education

    1.75HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 1.75 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

  • South Carolina Board of Nursing

    1.75HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.75 contact hours for participating in this course.

  • Florida Board of Medicine

    1.75HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).

  • Florida Physician Assistants

    1.75HOURS

    Florida Physician Assistants (CEBroker Provider #50-290)

  • West Virginia Board of Registered Nursing

    1.75HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.75 contact hours for participating in this course.

  • New Mexico Board of Nursing

    1.75HOURS

    New Mexico Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.75 contact hours for participating in this course.

  • Arkansas State Board of Nursing

    1.75HOURS

    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.75 contact hours for participating in this course.

  • Florida Board of Pharmacy

    1.75HOURS

    This module is approved for 1.75 contact hours by Florida Board of Pharmacy


Course Details

  • Course Code:

    REL-ACU-0-60260

  • Hours:

    1.75

  • Type:

    Online Course

  • Release Date:

    2019-12-01

  • Expiration Date:

    2021-10-31

  • Learning Objectives:

    Describe how the physician’s communication skills influence the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings; Describe the five fundamentals of a responsive and responsible interprofessional communication strategy that promote a positive patient experience; Explain three elements of effective communication; Identify three factors that influence the communication process

  • Target Audience:

    The target audience for this course is: Nurses; Pharmacists; Physicians; in the following settings: Acute Care Facility.

  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.

  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.