HCAHPS Series: Patient Satisfaction and Pay for Performance
by Expert Reviewer: Jennifer Mensik, PhD, MBA, RN, NEA-BC, FAAN; Instructor: Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE

$29.00

i 1.70 CEH

Course Overview

Pay for performance will continue to be the predominate future model for healthcare reimbursement. Understanding practices to improve performance is essential. HCAHPS is a core component of value-based purchasing‘s pay-for-performance model that impacts hospital reimbursement. This course provides the basics of the HCAHPS patient experience survey, survey question composites most impacting overall hospital scores, and the ranking of HCAHPS score correlations with clinical outcomes.

About the Course Author

Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r), is founder and president of Legacy Healthcare Management Consulting, LLC, in Naples, Fla. With more than 30 years of experience, her professional career has been highlighted as a clinical professional, author, educator, and healthcare executive Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

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Accreditation Information

Certificates provided by accrediting body (6 Match)

  • Accreditation Council for Continuing Medical Education

    1.70HOURS

    Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Relias LLC designates this enduring material activity for a maximum of 1.7 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Florida Board of Clinical Laboratory Personnel

    1.50HOURS

    Florida Board of Clinical Laboratory Personnel CE Provider #: 50-290 Clinical Laboratory Personnel will receive 1.5 contact hours for participating in this course.
  • American Society for Clinical Laboratory Science

    1.50HOURS

    ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification as well as licensure states, including California, as an approved provider of continuing education for recertification and license renewal. Relias is an approved provider with CE Broker for Florida licensees.
  • Accreditation Council for Pharmacy Education

    1.70HOURS

    In support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge Target Audience Designation: P
  • Accreditation Council for Pharmacy Education

    1.70HOURS

    In support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge Target Audience Designation: T
  • Tennessee Medical Laboratory Board

    1.50HOURS

    N/A


Course Details

  • Course Code:

    REL-ACU-0-60259
  • Hours:

    1.70
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2021-04-23
  • Learning Objectives:

    Describe at least two reasons why high performance on HCAHPS is important; Discuss the implications for practice, based on HCAHPS; Identify two goals in the HCAHPS model
  • Target Audience:

    The target audience for this course is: entry level Clinical Laboratory Personnel; Nurses; Pharmacists; Physicians; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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