HCAHPS Series: Patient Care Experience in the Hospital
by Expert Reviewer: Jennifer Mensik, PhD, MBA, RN, NEA-BC, FAAN; Instructor: Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE

$28.00

i 1.60 CEH

Course Overview

The care experience involves every interaction the patient encounters from initial entry into the healthcare system through discharge to home. A better patient-care experience leads to increased ratings on the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which means better patient outcomes and hospital reimbursement. This module discusses the responsiveness of staff and communication about medication domains of the HCAHPS survey.

About the Course Author

Jennifer S. Mensik, PhD, MBA, RN, NEA-BC, FAAN is currently the Division Director of Care Management at Oregon Health and Science University in Portland Oregon and an instructor for Arizona State University College of Nursing and Health Innovation. Jennifer previously served as vice president for CE Programming at OnCourse Learning and currently serves as a Consultant for OnCourse Learning. Dr. Mensik earned a PhD in Nursing from the University of Arizona College of Nursing with a major focus in health systems and a minor in public administration from the Eller College of Management. Jennifer Mensik, PhD, MBA, RN, NEA-BC, FAAN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r), is founder and president of Legacy Healthcare Management Consulting, LLC, in Naples, Fla. With more than 30 years of experience, her professional career has been highlighted as a clinical professional, author, educator, and healthcare executive Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (5 Match)

  • Association of Social Work Boards

    1.25HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021. Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based. Social workers completing this course receive 1.25 General continuing education clock hours.
  • Florida Board of Clinical Laboratory Personnel

    1.00HOURS

    Florida Board of Clinical Laboratory Personnel CE Provider #: 50-290 Clinical Laboratory Personnel will receive 1.0 contact hours for participating in this course.
  • American Society for Clinical Laboratory Science

    1.00HOURS

    ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification as well as licensure states, including California, as an approved provider of continuing education for recertification and license renewal. Relias is an approved provider with CE Broker for Florida licensees.
  • Accreditation Council for Pharmacy Education

    1.60HOURS

    In support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Type Activity: Knowledge Target Audience Designation: P
  • Tennessee Medical Laboratory Board

    1.00HOURS

    N/A


Course Details

  • Course Code:

    REL-ACU-0-60258
  • Hours:

    1.60
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2021-02-20
  • Learning Objectives:

    Describe two best practices to minimize the need for patients to use the call button; Discuss two ways to improve patient medication adherence; Identify five measurable outcomes associated with a better patient experience; Identify three strategies to improve provider-patient communication; State common reasons why patients use the call button
  • Target Audience:

    The target audience for this course is: entry level Clinical Laboratory Personnel; intermediate level Social Workers; Nurses; Pharmacists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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