i 1.60 Hours

Course Overview

The care experience involves every interaction the patient encounters from initial entry into the healthcare system through discharge to home. A better patient-care experience leads to increased ratings on the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which means better patient outcomes and hospital reimbursement. This module discusses the responsiveness of staff and communication about medication domains of the HCAHPS survey.

About the Course Author

Jennifer S. Mensik, PhD, MBA, RN, NEA-BC, FAAN is currently the Division Director of Care Management at Oregon Health and Science University in Portland Oregon and an instructor for Arizona State University College of Nursing and Health Innovation. Jennifer previously served as vice president for CE Programming at OnCourse Learning and currently serves as a Consultant for OnCourse Learning. Dr. Mensik earned a PhD in Nursing from the University of Arizona College of Nursing with a major focus in health systems and a minor in public administration from the Eller College of Management. Jennifer Mensik, PhD, MBA, RN, NEA-BC, FAAN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Deborah K. Zastocki, DNP, Ed.M. MA, RN, retired NEA-BC, FACHE(r) is currently founder and president of Legacy Healthcare Management Consulting in North Carolina. She received her BSN from the University of Rhode Island, both master's degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ. Dr. Zastocki has over 30 years of experience, with a professional career that included a journey from staff nurse to nurse executive roles, authorship, adjunct faculty, and healthcare executive leadership. Dr. Zastocki is the former president and CEO of Chilton Medical Center and became a health system executive with Atlantic Health System in New Jersey, after system integration. Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (5 Match)

  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling


    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)

    This activity is approved for 1.5 contact hours.
  • Ohio Social Worker Board


    Ohio Counselor, Social Worker and Marriage and Family Therapist Board (CEBroker Provider # 50-290)

    This activity is approved for 1.5 contact hours.
  • Association of Social Work Boards


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.25 General continuing education credits.

    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
  • South Carolina Board of Social Work Examiners


    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)

  • Florida Board of Pharmacy


    Florida Board of Pharmacy (CEBroker Provider #50-290)

    This module is approved for 1.6 contact hours.

Course Details
  • Course Code:

  • Hours:

  • Type:

    Online Course
  • Release Date:

  • Expiration Date:

  • Learning Objectives:

    Describe two best practices to minimize the need for patients to use the call button; Discuss two ways to improve patient medication adherence; Identify five measurable outcomes associated with a better patient experience; Identify three strategies to improve provider-patient communication; State common reasons why patients use the call button
  • Target Audience:

    The target audience for this course is: Entry level Clinical Laboratory Personnel; Intermediate level Social Workers; Nurses; Pharmacists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.