$26.00

i 1.00 Hours

Course Overview

Every interaction with a healthcare professional, including what is communicated and what is observed, affects patients’ experience of care. Effectively communicating with patients, families, and colleagues is the foundation for a therapeutic and positive patient experience. Whether advocating for a patient, establishing rapport and empathy with a patient and their support system, or communicating with other members of the interprofessional team, your ability to effectively communicate is consistently challenged. Collaboration between interprofessional team members and patient satisfaction are improved when healthcare professionals recognize the factors that influence communication and consistently apply communication techniques proven to be effective. The goal of this course is to educate nursing professionals on strategies to improve communication skills.

About the Course Author

Cassandra earned her Bachelor of Science Degree in Nursing from Winston-Salem State University. She has worked as a registered nurse for more than 20 years and has clinical experience, specializing in Nephrology Research, Critical Care with Cardiothoracic Surgery and Trauma, Med/Surg, Community Health Outreach, and Education. Cassandra Shine RN, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Deborah K. Zastocki, DNP, Ed.M. MA, RN, retired NEA-BC, FACHE(r) is currently founder and president of Legacy Healthcare Management Consulting in North Carolina. She received her BSN from the University of Rhode Island, both master's degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ. Dr. Zastocki has over 30 years of experience, with a professional career that included a journey from staff nurse to nurse executive roles, authorship, adjunct faculty, and healthcare executive leadership. Dr. Zastocki is the former president and CEO of Chilton Medical Center and became a health system executive with Atlantic Health System in New Jersey, after system integration. Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (9 Match)

  • American Nurses Credentialing Center

    1.00HOURS


    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Nurses will receive 1.0 Nursing Contact Hours after successfully completing this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS


    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).

    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Nursing

    1.00HOURS


    Florida Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • Georgia Board of Nursing

    1.00HOURS


    Georgia Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS


    South Carolina Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • West Virginia Board of Registered Nursing

    1.00HOURS


    West Virginia Board of Registered Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • New Mexico Board of Nursing

    1.00HOURS


    New Mexico Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • Arkansas State Board of Nursing

    1.00HOURS


    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).

    Nurses will receive 1.0 contact hours for participating in this course.


Course Details
  • Course Code:

    REL-ACU-0-HCAHPSNITC
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2021-04-01
  • Expiration Date:

    2024-03-31
  • Learning Objectives:

    Describe strategies to improve communication skills with patients, families, and team members.; Identify the impact of communication on patient care, factors impacting communication, and components of communication.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: The Basics of Effective Communication
    Why Communication is Important
    HCAHPS and Nurse Communication
    Communication and the Interprofessional Team
    Effective Communication Among the Team
    Factors That Influence Communication
    Cultural Competency and Communication
    Language and Communication
    Verbal and Non-Verbal Components of Communication
    Summary
    Section 3: Elements of Communication
    Being Courteous and Respectful
    Timing
    Emotional Awareness
    The Belief Model
    The Belief Model in Action
    Being Aware of Emotional Triggers
    Empathy
    Active Listening
    Explaining
    Be Direct
    Assertive Communication
    Handling Requests
    Reassuring and Comforting
    Summary
    Section 4: Clinical Vignette
    Meet Melissa
    Section 5: Conclusion
    Summary
    Course Contributors
    References
    Congratulations!
  • Target Audience:

    The target audience for this course is: Nurses; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.