$32.00

i 2.00 Hours

Course Overview

Improved preparation for discharge, care coordination, and transition of care can result in reduced adverse events and readmissions, greater adherence to the plan of care, and better patient experience, leading to increased Hospital Consumer Assessment of Healthcare Providers and Systems ratings and reimbursement. The patient‘s experience and HCAHPS results are influenced by experiences outside of the hospital. This course educates healthcare providers about patient discharge, transition of care, and care coordination as they pertain to HCAHPS.

About the Course Author

Deborah K. Zastocki, DNP, Ed.M. MA, RN, retired NEA-BC, FACHE(r) is currently founder and president of Legacy Healthcare Management Consulting in North Carolina. She received her BSN from the University of Rhode Island, both master's degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ. Dr. Zastocki has over 30 years of experience, with a professional career that included a journey from staff nurse to nurse executive roles, authorship, adjunct faculty, and healthcare executive leadership. Dr. Zastocki is the former president and CEO of Chilton Medical Center and became a health system executive with Atlantic Health System in New Jersey, after system integration. Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (16 Match)

  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    2.00HOURS

    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 2.0 contact hours.
  • Ohio Social Worker Board

    2.00HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board CEBroker Provider: 50-290 This activity is approved for 2.0 contact hours.
  • American Occupational Therapy Association

    0.20HOURS


    Relias LLC is an approved provider of continuing education for occupational therapists by the American Occupational Therapy Association. AOTA does not endorse specific course content, products, or clinical procedures.


    Course approval ID# . This Distance Learning-Independent is offered at 0.2 CEUs Intermediate,Category 3.

  • Florida Board of Occupational Therapy

    2.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 2.0 contact hours, approval number 20-719176.
  • Association of Social Work Boards

    1.25HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.25 General continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
  • Florida Council of Dietetics and Nutrition

    2.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 2.0 contact hours.
  • Alabama State Board of Occupational Therapy

    2.00HOURS

    Alabama State Board Of Occupational Therapy (CEBroker Provider #50-290).

    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Accreditation Council for Continuing Medical Education

    2.00HOURS


    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 2.0 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • South Carolina Board of Social Work Examiners

    2.00HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
  • Arizona Board of Occupational Therapy Examiners

    2.00HOURS

    Arizona Board Of Occupational Therapy Examiners (CEBroker Provider #50-290).

    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Georgia State Board of Occupational Therapy

    2.00HOURS

    Georgia State Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • South Carolina Board of Occupational Therapy

    2.00HOURS

    South Carolina Board Of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Louisiana State Board Medical Examiners- Occupational Therapy

    2.00HOURS

    Louisiana State Board of Medical Examiners - Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Mississippi State Department of Health- Occupational Therapy

    2.00HOURS

    Mississippi State Department of Health- Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Tennessee Board of Occupational Therapy

    2.00HOURS

    Tennessee Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 2.0 contact hours for participating in this course.
  • Florida Board of Pharmacy

    2.00HOURS

    This module is approved for 2.0 contact hours by Florida Board of Pharmacy


Course Details
  • Course Code:

    REL-ACU-0-60261
  • Hours:

    2.00
  • Type:

    Online Course
  • Release Date:

    2019-12-01
  • Expiration Date:

    2021-10-31
  • Learning Objectives:

    Define the terms discharge, transition of care, and care coordination; Discuss how the interprofessional (IP) team positively impacts the quality of discharge and transition of care; Identify the National Transitions of Care Coalition elements of a good transition plan; Identify three HCAHPS questions related to patient discharge; Identify three strategies to promote effective care during discharge and post discharge
  • Outline:

    1.  Survey Questions

    2.  “When you Left the Hospital” Questions

    3.  New Questions

    4. Sender and Receiver Interactions

    5. Clarifying the Transition of Care Interaction Between the Sender and Receiver

    6. Care Transition Measure

    7.    Reimbursement Implications: Key Takeaways

    8.  Understanding Your Care When You Left the Hospital Questions

    9. Topics to Review Before Discharge

    10.  Three “Cs”

    11. Assessment and Understanding Diverse Patient Populations

    12. Post-Discharge Follow-Up Calls

    13.Interprofessional Collaboration

    14.  Interprofessional Communication

    15.Promoting Adherence to the Plan

  • Target Audience:

    The target audience for this course is: Intermediate level Occupational Therapists; Intermediate level Social Workers; Level II level Dietitians; Nurses; Pharmacists; Pharmacy Technicians; Physicians; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.