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Effective Communication With Patients

by Instructor: Holly Carlson, MS, RN, CCRN

$15.00

i 1.00 Hours

Course Overview

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

About the Course Author

Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.    Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (37 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.

  • District of Columbia Board of Nursing

    1.00HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    1.00HOURS

    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 1.0 contact hours.

  • Ohio Social Worker Board

    1.00HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board CEBroker Provider: 50-290 This activity is approved for 1.0 contact hours.

  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • American Occupational Therapy Association

    1.00HOURS

    Relias LLC is an approved provider of continuing education courses by the American Occupational Therapy Association. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

    Category: Category 2 & 3.

    This activity is approved for 1.0 contact hours.

  • American Association for Respiratory Care

    1.00HOURS

    This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063.


    Approval #: 184356000 This activity is approved for 1.0 contact hours.

  • American Speech-Language-Hearing Association

    1.00HOURS

    Introductory Level; Professional Area Level

    0.10 ASHA CEUs

  • Commission on Dietetic Registration

    1.00HOURS

    As a Jointly Accredited organization, Relias LLC is accredited to offer dietetic continuing education by the Commission on Dietetic Registration (CDR). The CDR is an associate member of Joint Accreditation for Interprofessional Continuing Education.

  • Florida Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 1.0 contact hours, approval number 20-746044.

  • Kansas Health Department of Aging and Disability Services (Speech)

    1.00HOURS

    Approved for 1.0 continuing education clock hours for Kansas Speech Pathologists and Audiologists by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-S1057. This activity is approved for 1.0 contact hours.

  • Association of Social Work Boards

    1.00HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.0 General continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.

  • Association of Social Work Boards - New Jersey

    1.00HOURS

    This course is approved by the Association of Social Work Boards - ASWB NJ CE Course Approval Program Provider #37 Course 3335 from 01/29/2021 to 01/29/2023. Social workers will receive the following type and number of credit(s): General Social Work Practice 1.0.
    New Jersey social workers not pleased with a grievance resolution provided by Relias Learning, LLC may appeal to the approving entity or their jurisdictional board.
    Course Delivery Method and Format: Asynchronous Distance Learning Reading-Based Online

  • Florida Council of Dietetics and Nutrition

    1.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 1.0 contact hours.

  • Florida Board of Respiratory Care

    1.00HOURS

    This module is approved for 1.0 contact hours by Florida Board of Respiratory Care.

  • Alabama State Board of Occupational Therapy

    1.00HOURS

    Alabama State Board Of Occupational Therapy (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.

  • Accreditation Council for Continuing Medical Education

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 1.0 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Florida Board of Medicine

    1.00HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).

  • American Society for Clinical Laboratory Science

    1.50HOURS

    Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.

  • West Virginia Board of Registered Nursing

    1.00HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Arkansas State Board of Nursing

    1.00HOURS

    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.

  • Ohio State Medical Board

    1.00HOURS

    State Medical Board of Ohio (CEBroker Provider #: 50-290)

  • Louisiana State Board of Medical Examiners

    1.00HOURS

    Louisiana State Board of Medical Examiners (CEBroker Provider #: 50-290)

  • Mississippi State Board of Medical Licensure

    1.00HOURS

    Mississippi State Board of Medical Licensure (CEBroker Provider #: 50-290)

  • South Carolina Board of Social Work Examiners

    1.00HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)

  • Arizona Board of Occupational Therapy Examiners

    1.00HOURS

    Arizona Board Of Occupational Therapy Examiners (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Georgia State Board of Occupational Therapy

    1.00HOURS

    Georgia State Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • South Carolina Board of Occupational Therapy

    1.00HOURS

    South Carolina Board Of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Louisiana State Board Medical Examiners- Occupational Therapy

    1.00HOURS

    Louisiana State Board of Medical Examiners - Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Mississippi State Department of Health- Occupational Therapy

    1.00HOURS

    Mississippi State Department of Health- Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Tennessee Board of Occupational Therapy

    1.00HOURS

    Tennessee Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.

  • Louisiana State Board of Medical Examiners - Respiratory Therapy

    1.00HOURS

    Louisiana State Board of Medical Examiners - Respiratory Therapy (CEBroker Provider #50-290).
    Respiratory Therapists will receive 1.0 contact hours for participating in this course.

  • Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners

    1.00HOURS

    Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners (CEBroker Provider #50-290).
    Respiratory Therapists will receive 1.0 contact hours for participating in this course.


Course Details

  • Course Code:

    REL-ACU-0-CE666

  • Hours:

    1.00

  • Type:

    Online Course

  • Release Date:

    2019-12-01

  • Expiration Date:

    2022-10-15

  • Learning Objectives:

    Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.; Identify health illiteracy and discuss two strategies for minimizing poor outcomes.; Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.; Recall six reasons why people may experience lower quality of healthcare.

  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Communicating with Patients
    The Joint Commission
    The Roadmap
    Cultural and Linguistic Standard
    The Patient-Centered Communication Standard
    The Human Resource Standard
    Culture
    Leadership Standard
    The Continuum of Care
    Admission
    Language Interpreters
    Disability and LEP
    Literacy
    Race and ethnicity
    Assessment
    Treatment
    Discharge and Transfer
    Health Literacy
    LGBTQ
    End-of-Life Care
    Section 3: Clinical Vignette
    Section 4: Conclusion
    Summary
    Course Contributors
    References
    Congratulations!

  • Target Audience:

    The target audience for this course is: Beginner level Social Workers; Entry level Clinical Laboratory Personnel; Entry level Occupational Therapists; Introductory level Speech and Language Pathologists; Level II level Dietitians; Nurses; Physicians; Respiratory Therapists; in the following settings: Acute Care Facility.

  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.

  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.