$15.00

i 1.00 Hours

Course Overview

As many as one out of every ten people in the U.S. speaks English with difficulty or not at all (U.S. 2010 Census). In healthcare, those patients who speak English with difficulty or do not speak it all are considered limited English-proficient (LEP) patients. Those who are limited English-proficient are at greater risk for adverse events. These patients need the careful attention of medical assistants to ensure the safety and quality of care. Medical assistants should understand regulations and standards related to limited English-proficient patients such as the use of an interpreter for communication.

About the Course Author

Elizabeth Kellerman MSN, RN started in nursing in 2007 after graduating from Samuel Merritt University in Oakland, California. While working in a critical care unit at Sutter Mills-Peninsula Hospital she earned her CCRN and TNCC. Her experience and knowledge led her to nursing education where she taught at a community college while working to receive her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as subject matter expert and content writer for Relias. Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (1 Match)

  • American Association of Medical Assistants

    1.00HOURS

    This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.


Course Details
  • Course Code:

    REL-ACU-0-CMA401
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2020-07-01
  • Expiration Date:

    2023-05-31
  • Learning Objectives:

    Describe strategies for effectively communicating with LEP patients.; Discuss the importance of medical interpretation services for LEP patients.; Identify regulatory, accreditation, and evidence-based standards related to LEP patients and linguistic services.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Course Content
    Introduction
    LEP Patients
    Importance of Interpretation for LEP Patients
    Intoxicado
    Medical Interpretation
    Language and Culture
    Standards of Care for LEP Patients
    High-Risk Situations
    Identifying LEP Patients
    Encourage LEP Patients to Use a Medical Interpreter
    Accessing an Interpreter
    Working with an Interpreter
    Section 3: Clinical Vignette
    Vignette
    Section 4: Conclusion
    Summary
    Course Contributor
    References
    Congratulations!
  • Target Audience:

    The target audience for this course is: Certified Medical Assistants; Entry level Clinical Laboratory Personnel; Nurses; Radiologic Technologists; Respiratory Therapists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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