Cultural and Linguistic Competence: Effective Communication for Limited-English-Proficiency, Part 4

by Instructor: Mary Curry Narayan, MSN, RN, HHCNS-BC, CTN-A; Staff Writer: Laura Bell, BSN, RN, CCRN

$15.00

i 1.00 CEH

Course Overview

Healthcare providers must communicate effectively with limited English-proficient patients to ensure patient safety and quality of care. They must be able to comply with government regulations, meet accreditation standards and provide evidence-based care. Providers also need to know how to use interpreters and evaluate who is an appropriate interpreter to provide linguistically appropriate care.

About the Course Author

Laura Bell, BSN, RN, CCRN is a SME writer for Relias with 12 years of acute care experience in nursing. She began working in critical care at Wake Med Cary Hospital in 2011 and obtained her CCRN certification in 2016. Laura Bell, BSN, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Mary Curry Narayan, MSN, RN, HHCNS-BC, CTN-A, is a home health clinical nurse specialist and a certified transcultural nurse-advanced. Narayan provides education, quality, and consultant services through Narayan Associates in Vienna, Va., especially related to home health and cross-cultural care. Narayan has published numerous articles and book chapters, and has provided presentations nationally and internationally, especially on the topics of home healthcare and cross-cultural healthcare. She is enrolled in the PhD program at George Mason University. Mary Curry Narayan, MSN, RN, HHCNS-BC, CTN-A has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (41 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS

    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    1.00HOURS

    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
    This activity is approved for 1.0 contact hours.
  • Ohio Social Worker Board

    1.00HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # CEBroker Provider: 50-290 This activity is approved for 1.0 contact hours.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • American Association for Respiratory Care

    1.00HOURS

    This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063.


    Approval #: 183269000 This activity is approved for 1.0 contact hours.
  • Arkansas State Board of Physical Therapy

    1.00HOURS

    This course is approved by the Arkansas State Board of Physical Therapy and offered to PTs and PTAs for 1.0 contact hours.
  • Commission on Dietetic Registration

    1.00HOURS

    Relias LLC is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. CDR Credentialed Practitioners will receive 1.0 Continuing Professional Education units (CPEUs) for completion of this activity/material.

    Activity Number: 113531 Learning Need Code(s): 1000, 1040, 6000, 7000 CPE Level: Level I

    Dietitians/nutritionists may submit activity evaluations directly to CDR; QualityCPE@eatright.org, or mail to: Commission on Dietetic Registration, Attn: Accredited Provider Unit, 120 South Riverside Plaza, Suite 2190, Chicago, IL 60606-6995.

    Critical Thinking Evaluation Tool
  • Florida Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 1.0 contact hours, approval number 20-771764.
  • Hawaii Board of Physical Therapy Licensing

    1.00HOURS

    The Hawaii Board of Physical Therapy accepts courses approved by another state or jurisdiction’s physical therapy board. This course is approved by the Physical Therapy Board of California and offered to PTs and PTAs for CEUs. This activity is approved for 1.0 contact hours.
  • Association of Social Work Boards

    1.00HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021.

    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests.

    This module is Reading-Based.

    Social workers completing this course receive 1.0 General continuing education clock hours.
  • New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

    1.00HOURS

    Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009. Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules. As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months. Social workers will receive 1.0 continuing education hours for participating in this course. This activity is approved for 1.0 contact hours.
  • Florida Council of Dietetics and Nutrition

    1.00HOURS

    Florida Council of Dietetics and Nutrition accepts medical errors courses approved by any Board within the Division of Medical Quality Assurance of the Florida Department of Health. Relias Learning, LLC is an approved provider of continuing education in nursing by the Florida Department of Health, Board of Nursing, provider # 50-290. This course is approved for 1.0 contact hours.
  • Florida Board of Respiratory Care

    1.00HOURS

    This module is approved for 1.0 contact hours by Florida Board of Respiratory Care.
  • Alabama State Board of Occupational Therapy

    1.00HOURS

    Alabama State Board Of Occupational Therapy (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Accreditation Council for Continuing Medical Education

    1.00HOURS

    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Relias LLC designates this enduring activity for a maximum of 1.0 AMA PRA category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Clinical Laboratory Personnel

    1.00HOURS

    Florida Board of Clinical Laboratory Personnel CE Provider #: 50-290 Clinical Laboratory Personnel will receive 1.0 contact hours for participating in this course.
  • Florida Board of Medicine

    1.00HOURS

    Florida Board of Medicine (CEBroker Provider #50-290).
  • American Society of Radiologic Technologists

    1.00HOURS

    This activity is approved for credit by the American Society of Radiologic Technologists (ASRT) until 4/1/2021.
    Approved by the ASRT for Category A continuing education credit
    This activity may be available in multiple formats or from different sponsors. ASRT regulations state that an individual may not repeat a self-learning activity for credit if it was reported in the same or any subsequent biennium.
  • American Society for Clinical Laboratory Science

    1.00HOURS

    Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.
  • West Virginia Board of Registered Nursing

    1.00HOURS

    West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Certified Health Education Specialist

    1.00HOURS

    Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category I continuing education contact hours.
  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Arkansas State Board of Nursing

    1.00HOURS

    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
    Nurses will receive 1.0 contact hours for participating in this course.
  • Ohio State Medical Board

    1.00HOURS

    State Medical Board of Ohio (CEBroker Provider #: 50-290)
  • Louisiana State Board of Medical Examiners

    1.00HOURS

    Louisiana State Board of Medical Examiners (CEBroker Provider #: 50-290)
  • Mississippi State Board of Medical Licensure

    1.00HOURS

    Mississippi State Board of Medical Licensure (CEBroker Provider #: 50-290)
  • South Carolina Board of Social Work Examiners

    1.00HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
  • Arizona Board of Occupational Therapy Examiners

    1.00HOURS

    Arizona Board Of Occupational Therapy Examiners (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Georgia State Board of Occupational Therapy

    1.00HOURS

    Georgia State Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Occupational Therapy

    1.00HOURS

    South Carolina Board Of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Louisiana State Board Medical Examiners- Occupational Therapy

    1.00HOURS

    Louisiana State Board of Medical Examiners - Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Mississippi State Department of Health- Occupational Therapy

    1.00HOURS

    Mississippi State Department of Health- Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Tennessee Medical Laboratory Board

    1.00HOURS

    Tennessee Medical Laboratory Board (CEBroker Provider #50-290)
  • Tennessee Board of Occupational Therapy

    1.00HOURS

    Tennessee Board of Occupational Therapy (CEBroker Provider #50-290)
    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Louisiana State Board of Medical Examiners - Respiratory Therapy

    1.00HOURS

    Louisiana State Board of Medical Examiners - Respiratory Therapy (CEBroker Provider #50-290).
    Respiratory Therapists will receive 1.0 contact hours for participating in this course.
  • Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners

    1.00HOURS

    Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners (CEBroker Provider #50-290).
    Respiratory Therapists will receive 1.0 contact hours for participating in this course.
  • Mississippi State Department of Health Bureau of Professional Licensure Medical Radiation Technologists

    1.00HOURS

    Mississippi State Department of Health Bureau of Professional Licensure Medical Radiation Technologists (CEBroker Provider #50-290).
    Radiation technologists will receive 1.0 contact hours for participating in this course.


Course Details
  • Course Code:

    REL-ACU-0-AH401-60
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2020-05-01
  • Expiration Date:

    2023-03-31
  • Learning Objectives:

    Describe strategies for effectively communicating with LEP patients.; Discuss the importance of linguistically appropriate services for LEP patients.; Identify regulatory, accreditation, and evidence-based standards related to LEP patients and linguistic services.
  • Outline:

    Section 1: Introduction
    About This Course
    Learning Objectives
    Section 2: Course Content
    Standards of Accurate and Effective Communication
    Dangers of Substandard Linguistic Services
    Standards of Care for LEP Patients
    Provider and LEP Patient Communication
    Summary
    Section 3: Clinical Vignette
    Vignette
    Section 4: Conclusion
    Summary
    Course Contributor(s)
    References
    Congratulations!

     

  • Target Audience:

    The target audience for this course is: Beginner level Social Workers; Entry level Clinical Laboratory Personnel; Health Educators; Intermediate level Occupational Therapists; Level I level Dietitians; Physicians; Radiologic Technologists; Respiratory Therapists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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