Effective Communication With Patients - CMEZ666

Effective Communication With Patients

The Joint Commission Standards

by Holly Carlson, BSN MS CCRN
CMEZ666
(4.5 / 63 ratings )

This course is credentialed for:
Medicine (1.00 Credits)
Physician (1.00 Credits)

ONLINE
Price: $15.00
CE-PRO Price: $7.50

Summary:

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. In 2008, The Joint Commission began an initiative to advance effective communication, cultural competence, and patient- and family-centered care in hospitals. The result was the development of new and revised accreditation standards related to these concerns and the creation of a report, which provides methods for hospitals to begin or improve upon efforts to ensure that all patients affected by these issues receive the same high quality of care, regardless of health literacy, language, culture, or ethnicity. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

Objectives:

After taking this course, you should be able to:
  • Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.
  • Identify health illiteracy and discuss two strategies for minimizing poor outcomes.
  • Recall six reasons why people may experience lower quality of healthcare.
  • Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, audiologists, dietitians, laboratory professionals, occupational therapists, physicians, respiratory therapists, speech-language pathologists, and social workers.
 
Physicians: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.continuingeducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
Jointly Accredited Provider logoIn support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
 
OnCourse Learning is also approved by the Florida Board of Medicine, Florida Board of Osteopathic Medicine, and Florida Physician Assistants (provider # FBN 50-1489).
 
Physician Continuing Education Credit
 
OnCourse Learning designates this enduring activity for a maximum of 1.0 AMA PRA category 1 CreditsTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
 
Physician Assistant Continuing Education Credit
 
American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 CreditTM from organizations accredited by ACCME or a recognized state medical society. Physician assistants may receive a maximum of 1.0 hour of Category I credit for completing this program.
 
Disclosures
 
There is no commercial support provided for this online educational activity.

Course Originally Released on: 8/6/2013
Date of Most Recent Review: 10/15/2019
Course Termination/Update Date: 10/15/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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McKenzie C - Charleston, SC  ·  Sep 18, 2019
Good reminder of effective communication
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Edward D - Philadelphia, PA  ·  May 12, 2019
The program was very interesting
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Connie Z - morton, IL  ·  May 03, 2019
The provide me with excellent pointers to effectively communicate to my patients
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Bennett S - Boca raton, FL  ·  Dec 31, 2018
Excellent review of the topic
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Peter M - CHICAGO, IL  ·  Dec 13, 2018
In order to complete the test process and officially receive your certificate of completion, you must take a few moments to answer a brief survey about this course material. You will also receive a three-month follow-up evaluation to see how this educational activity affected your practice. This new trend to evaluate outcomes and effectiveness in CE will become common in the near future.
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ONLINE
Price: $15.00
CE-PRO Price: $7.50