HCAHPS Series: Physician and Interprofessional Team Communication - CMEZ60260

HCAHPS Series: Physician and Interprofessional Team Communication

by Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE
(4.6 / 24 ratings )

This course is credentialed for:
Medicine (1.75 Credits)
Physician (1.75 Credits)

Price: $24.00
CE-PRO Price: $12.00


Working in the healthcare field requires outstanding communication skills. Effectively communicating with the patient, family, and colleagues is the foundation for a therapeutic and positive patient experience. The patient’s experience of care is greatly influenced by what is communicated and what the patient and family observe. The physician and other healthcare professionals have a significant effect on and responsibility for patient satisfaction. Collaboration between interprofessional team members and patient satisfaction are both improved when healthcare professionals recognize the factors that influence communication and consistently apply effective communication techniques.


The goal of this continuing education module is to provide physicians, nurses, pharmacists, and other clinicians with the knowledge and skills that have been demonstrated to be significantly associated with higher levels of patient satisfaction. After studying the information presented here, you will be able to:
  • Describe how the physician’s communication skills influence the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings
  • Identify three factors that influence the communication process
  • Explain three elements of effective communication
  • Describe the five fundamentals of a responsive and responsible interprofessional communication strategy that promote a positive patient experience

Accreditation Information
This course is intended for an interprofessional audience, including physicians, nurses, pharmacists, and pharmacy technicians.
Physicians: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
Jointly Accredited Provider logoIn support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
OnCourse Learning is also approved by the Florida Board of Medicine, Florida Board of Osteopathic Medicine, and Florida Physician Assistants (provider # 50-1489).
The Florida Board of Osteopathic Medicine will not accept contact hours offered in tenth hour increments (example: 1.6 contact hours). Course contact hours will be rounded down to the nearest half hour (example: 1.6 contact hours becomes 1.5 contact hours, 1.4 contact hours becomes 1.0 contact hours). This course will be reported to CE Broker for FL osteopaths as 1.5 hours.
Physician Continuing Education Credit
OnCourse Learning designates this enduring activity for a maximum of 1.75 AMA PRA category 1 CreditsTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Physician Assistant Continuing Education Credit
American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 CreditTM from organizations accredited by ACCME or a recognized state medical society. Physician assistants may receive a maximum of 1.75 hours of Category I credit for completing this program.
There is no commercial support provided for this online educational activity.

Course Originally Released on: 5/8/2018
Date of Most Recent Review: 5/8/2018
Course Termination/Update Date: 5/8/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Ushama O - Houston, TX  ·  Aug 26, 2019
The course is great.
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Denzil T - Missouri City, TX  ·  Aug 25, 2019
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Linda S - Cypress, TX  ·  Aug 22, 2019
This course was great and thorough.
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Johanna G - Houston, TX  ·  Jul 13, 2019
Clear and appropriate.
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Jason L - Rosenberg, TX  ·  Jul 10, 2019
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Price: $24.00
CE-PRO Price: $12.00