HCAHPS Series: Patient Satisfaction and Pay for Performance - CMEZ60259

HCAHPS Series: Patient Satisfaction and Pay for Performance

by Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE
(5.0 / 1 ratings )

This course is credentialed for:
Medicine (1.50 Credits)
Physician (1.50 Credits)

Price: $20.00
CE-PRO Price: $10.00


Pay for performance will continue to be the predominate future model for healthcare reimbursement. Understanding practices to improve performance is essential. HCAHPS is a core component of value-based purchasing’s pay-for-performance model that impacts hospital reimbursement. This course provides the basics of the HCAHPS patient experience survey, survey question composites most impacting overall hospital scores, and the ranking of HCAHPS score correlations with clinical outcomes.


The goal of this continuing education program is to provide healthcare providers with an overview of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey. After studying the information presented here, you will be able to:
  • Identify two goals in the HCAHPS model
  • Describe at least two reasons why high performance on HCAHPS is important
  • Discuss the implications for practice, based on HCAHPS

Accreditation Information
This course is intended for an interprofessional audience, including nurses, laboratory professionals, pharmacists, pharmacy technicians and physicians.
Physicians: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
Jointly Accredited Provider logoIn support of improving patient care, OnCourse Learning (a Relias LLC company) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
OnCourse Learning is also approved by the Florida Board of Medicine, Florida Board of Osteopathic Medicine, and Florida Physician Assistants (provider # 50-1489).
Physician Continuing Education Credit
OnCourse Learning designates this enduring activity for a maximum of 1.7 AMA PRA category 1 CreditsTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Physician Assistant Continuing Education Credit
American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 CreditTM from organizations accredited by ACCME or a recognized state medical society. Physician assistants may receive a maximum of 1.7 hours of Category I credit for completing this program.
There is no commercial support provided for this online educational activity.

Course Originally Released on: 4/23/2018
Date of Most Recent Review: 4/23/2018
Course Termination/Update Date: 4/23/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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MELISSA M - Weatherford, TX  ·  May 01, 2019
This was a difficult topic as understanding HCAHPS results can be overwhelming. While I have a better understanding, I would not yet be able to teach this topic!
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Price: $20.00
CE-PRO Price: $10.00