Mind Your Manners … Multiculturally - CMA570

Mind Your Manners … Multiculturally

by Kathleen D. Pagana, PhD, RN
(4.6 / 1429 ratings )

This course is credentialed for:
Certified Medical Assistants (1.00 Hours)

Price: $10.00
CE-PRO Price: $5.00


Part of the challenge of medical assistants is working with colleagues and patients from culturally diverse backgrounds. Although the number of nonwhite nurses remains relatively small, it is on the rise. Most likely, the growing medical assistant shortage in the U.S. will increase recruitment of foreign healthcare workers. Cultural sensitivity will become even more important in the future. Although medical assistants know they should respect cultural differences, they may not be aware of some key differences that can have a big impact on staff relationships. Being aware and sensitive to these differences can make the healthcare team more effective and contribute to a more positive work environment. This awareness and sensitivity can also improve relationships with patients and improve patient satisfaction. This module provides medical assistants with knowledge they can use to work with colleagues from culturally diverse backgrounds.


The purpose of this continuing education program is to provide certified medical assistants with knowledge they can use to work with colleagues from culturally diverse backgrounds. After you study the information presented here, you will be able to:
  • Explain two ways in which handshake etiquette differs around the world
  • Describe two common gestures that may be appropriate in one culture and offensive in another
  • Describe two gifts that can have a negative meaning to an international colleague

Approval Information
This course is intended for certified medical assistants
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval # 128274 for 05/08/15 to 05/08/16, 130218 for 6/11/2016 to 6/11/2017, 132276 for 08/25/2017 to 08/24/2018, 134205 for 08/25/2018 to 08/24/2019, and 136445 for 8/25/2019 to 8/24/2020). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.

Course Originally Released on: 2/5/2015
Date of Most Recent Review: 5/11/2017
Course Termination/Update Date: 8/25/2020

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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Olivia S - DES MOINES, IA  ·  Apr 08, 2020
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Barbara N - mount vernon, IA  ·  Apr 06, 2020
good information for other cultures and how to not offend them.
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Lidia V - Daly City, CA  ·  Apr 06, 2020
Interesting and informative
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Cierra C - Battle ground, WA  ·  Apr 06, 2020
Fun learning about other cultures and what is acceptable and what isn't.
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Lauren F - Goldsboro, NC  ·  Apr 06, 2020
Course was very informative and will help in the future when patients from other backgrounds come in the office.
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Price: $10.00
CE-PRO Price: $5.00