Staying Cool Under Fire - CMA344

Staying Cool Under Fire

How Well Do You Communicate?

by Maureen Habel, MA, RN and Connie Vogel, PhD, RN, CNS-BC, CNE
(4.7 / 12 ratings )

This course is credentialed for:
Certified Medical Assistants (1.00 Hours)

Price: $10.00
CE-PRO Price: $5.00


Communication skills in professional nursing practice are needed for everything from de-escalating disruptive behaviors to giving and receiving constructive criticism. Confrontations can occur with patients, family members, and nurses and other members of the healthcare team. Being able to respond calmly and rationally, and to focus on problem solving rather than negativity are characteristics of skillful communication. This course provides an overview on how to manage workplace communication challenges.   


The goal of this program is to provide healthcare providers with information about how to manage workplace communication challenges. After studying the information presented here, you will be able to:
  • Identify three primary communication styles
  • Discuss ways in which men and women differ in their communication style and stimuli for anger
  • Discuss strategies to communicate with people who are upset or angry

Accreditation Information
This course is intended for multiple professions, including nurses, certified medical assistants, dietitians, and health educators.
Certified medical assistants: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at or If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 General continuing education unit(s) (approval #136451 for 8/1/2019 to 7/31/2020). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.

Course Originally Released on: 9/7/2004
Date of Most Recent Review: 9/19/2018
Course Termination/Update Date: 7/31/2020

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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Alexandria J - Snellville, GA  ·  Aug 20, 2019
thank you Gwinnett medical center.
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Robbielyn M - Oakland , CA  ·  Aug 16, 2019
Understood this topic about staying cool under fire.
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CRYSTAL P - NEWARK, OH  ·  Aug 14, 2019
informative and interesting
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Aura S - San Rafael, CA  ·  Aug 14, 2019
I highly recommend this course to any Medical Assistant who is passionate about patient care
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Amber P - Baltimore, MD  ·  Aug 06, 2019
Easy to understand content
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Price: $10.00
CE-PRO Price: $5.00