Surviving and Thriving With Conflict on the Job - CMA112

Surviving and Thriving With Conflict on the Job

by Valerie Restifo, RN, MA, MS and Marilynn Jackson, RN, PhD and Margi J. Schultz, PhD, RN, CNE, PLNC
(4.4 / 1209 ratings )

This course is credentialed for:
Certified Medical Assistants (1.00 Hours)

Price: $10.00
CE-PRO Price: $5.00


Conflict is part of every work environment, including those in healthcare organizations. In the past, conflict in the workplace was regarded as dysfunctional, and representative of a breakdown in communication that would either go away by itself, or be resolved with someone winning and someone losing. Today, conflict is expected in a changing organizational environment that, when handled correctly, can result in beneficial outcomes. Conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Certified medical assistants (CMAs) need to be adept at recognizing different types of conflict and employing appropriate strategies to resolve them.


The goal of this continuing education program is to enhance medical assistants’ abilities to effectively deal with conflict on the job. After studying the information presented here, you will be able to:
  • Identify various types of conflict
  • Describe the causes of conflict in the workplace
  • Apply conflict resolution strategies to specific situations

Approval Information
This course is intended for certified medical assistants
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.0 general continuing education unit(s) (approval # 128272 for 05/08/15 to 05/08/16, 130216 for 6/11/2016 to 6/11/2017, 131977 for 5/30/17 to 5/30/18, 133852 for 5/30/2018 to 5/29/2019, 136136 for 5/30/19 to 5/29/20). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.

Course Originally Released on: 2/4/2015
Date of Most Recent Review: 10/13/2016
Course Termination/Update Date: 7/29/2022

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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Olivia S - DES MOINES, IA  ·  Apr 09, 2020
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Silvia H - turlock, CA  ·  Apr 07, 2020
Works well in the workplace as well as outside
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Sandra S - Grants , NM  ·  Apr 07, 2020
Very Educating Inforamtion
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Staci I - Clayton, ND  ·  Apr 07, 2020
All the information was very insightful in many ways.
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Melody R - Lewisville, TX  ·  Apr 06, 2020
I think this is very helpful, and all staff should have to take this. I would prevent a lot of conflict at most work places.
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Price: $10.00
CE-PRO Price: $5.00