Staff Development and Quality of Care - CHES127

Staff Development and Quality of Care

by Jane Heetderks-Cox, MS, RD, LD
(4.4 / 650 ratings )

This course is credentialed for:
Health Education (4.00 CECH)

Price: $69.00
CE-PRO Price: $34.50


RDNs who are skilled, experienced, and reliable are often promoted into management positions. To be a successful manager, additional skills — those specifically related to management — are vital. Many RDNs are not taught management skills, so when promoted, RDNs may not possess the skill set so vital to managers: how to carry out effective and productive employee evaluations, create and utilize teams, work with employees to set goals, conduct effective and appropriate reprimands, and so on. Designed specifically for clinical managers, this course explains how to build staff excellence through systematic feedback, evaluation, and reward. Practical worksheets, guidelines, and additional resources are provided. 


The goal of this program is to equip clinical managers with the basic management skills for developing and evaluating the competency and effectiveness of their clinical staffs. After studying the information presented here, you will be able to:
  • Identify characteristics of the three phases of professional development for clinical nutrition staff
  • Apply management techniques during team meetings and daily activities to improve employee motivation and performance
  • Mentor employees’ professional development by choosing appropriate models based on the needs of individual employees
Course content may take a few minutes to display fully.

Accreditation Information
This course is intended for an interprofessional audience, including dietitians and health educators.
Health educators: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
Sponsored by OnCourse Learning, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 4.0 total Category I continuing education contact hours.
Provider ID: CA0084 (98709) for 01/01/2012 to 12/31/2015, 114941 for 01/01/2016 to 12/31/2019.

Course Originally Released on: 10/1/2009
Date of Most Recent Review: 8/17/2016
Course Termination/Update Date: 8/17/2019

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

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Walter Edward Y - gilbert, AZ  ·  Nov 18, 2017
very long... et great article
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Marie Michelle Y - AZ, AZ  ·  Nov 18, 2017
very long bt not with the info
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FRANK C - holland, PA  ·  Oct 21, 2017
I was not successful as a manager or leader. I found asking staff to do what I wouldn't want to to problematic. Not a position I was comfortable in or atmosphere that I thrived in .
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Dorothy A - Sharon Springs, NY  ·  Sep 04, 2017
definitely applicable to many types of departments
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RENEE M - FT MYERS, FL  ·  Aug 30, 2017
learned a lot. great
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Price: $69.00
CE-PRO Price: $34.50