Personnel Management, A to Z - CHES120

Personnel Management, A to Z

by Lynne Nannen Robertson, RD, PhD, MS, BS
(4.5 / 50 ratings )

This course is credentialed for:
Health Education (6.00 CECH)

Price: $89.00
CE-PRO Price: $44.50


Revised December 2011. Helping managers manage is the goal of this course. Taking common employee personality traits and interpersonal conflict situations one-by-one, this course shows how to identify, intervene and act decisively by stressing communication, motivation, teamwork and reward. Provides exercises in management, and a bibliography of suggested readings for further work on management and supervisory systems. Absolutely essential for managing health care teams, where different professions must interact and communicate well under pressure, often with unclear lines of authority.   


At the conclusion of this course, the student will be able to:

  • Explain the dynamics of the supervisor/subordinate relationship in everyday terms
  • Identify common interpersonal conflicts in employment settings, and propose strategies and tactics to resolve them
  • Explain the principles and give examples of effective delegation of responsibility and power within an organization
  • Explain why teamwork is more important than perfectionism in most employment situations
  • Identify areas where rewards for accomplishment are most effective. Give examples of rewards other than financial rewards and explain their value and effectiveness
  • Define each of the 24 problem areas identified in the course, give examples of how these problems develop, how they can be identified early, and how they can be resolved
Course content may take a few minutes to display fully.

Accreditation Information
This course is intended for an interprofessional audience, including dietitians and health educators.
Health educators: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at and search for this topic title.
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 6.0 total Category I continuing education contact hours.
Provider ID: CA0084 (98709) for 01/01/2012 to 12/31/2015, 114941 for 01/01/2016 to 12/31/2019, 1133776 for 01/01/2020 to 12/31/2023.

Course Originally Released on: 12/1/2011
Date of Most Recent Review: 10/1/2012
Course Termination/Update Date: 12/31/2020

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

Sort By
Lynette C - Magnolia, TX  ·  Jun 03, 2019
This course provides useful information to remember when managing people in work.
Was this review helpful?  0
Ben P - The Woodlands , TX  ·  Jun 03, 2019
Informative and insightful.. Great tool to better lead, manage and enhance my skills for the good of everyone in my department.
Was this review helpful?  0
Michael S - SPRING, TX  ·  Jun 02, 2019
Extremely informative. Great, especially for new managers with limited personnel and personal interactions.
Was this review helpful?  0
Elda N - Spring, TX  ·  May 31, 2019
this course is a great learning tool provided for management.
Was this review helpful?  0
Kelly D - Pinehurst, TX  ·  May 30, 2019
very insightful and education for dealing with employees
Was this review helpful?  0
  Page: of 3  
Price: $89.00
CE-PRO Price: $44.50