Bridging the Generation Gaps
by Expert Reviewer: Marla J. Weston, RN, PhD; Expert Reviewer: Rose O. Sherman, EdD, RN, NEA-BC, CNL, FAAN; Instructor: Rosalinda Alfaro-LeFevre, MSN, RN, ANEF; Instructor: Sheila J. Leis, MS, RN, BC

$20.00

i 1.00 CEH

Course Overview

Because workers are retiring later, today’s healthcare workforce is a lively mix of generations, with five distinct generations working together: Veterans (born 1922 to 1946); baby boomers (born 1946 to 1964); and Generations (Gen) X (born 1964 to 1980), Y (born 1980-2000), and Z (born 2000-2012). People born around the same time develop attitudes and personalities shaped by a common history of cultural events, images, and experiences. Generations live through the same national catastrophes and achievements, grow up with the same music and cultural memorabilia, and start school and work at about the same time.  Generational commonalities cut across racial and ethnic lines. Spanning 15 to 20 years, each generation views the world in its own way. Collective life experiences shape what generations value, what they expect in relationships, and how they process and communicate information. Understanding each generation’s views on life and work promotes collaboration in the workplace. When dealing with various patient populations, it can make the difference between miscommunication and success. 

About the Course Author

Marla J. Weston, RN, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Rose O. Sherman, EdD, RN, NEA-BC, CNL, FAAN, is a professor and director of the Nursing Leadership Institute at the Christine E. Lynn College of Nursing at Florida Atlantic University. She has 25 years of nursing leadership experience with the Department of Veterans Affairs and frequently writes and speaks on nursing leadership development Rose O. Sherman, EdD, RN, NEA-BC, CNL, FAAN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Rosalinda Alfaro-LeFevre, MSN, RN, ANEF, is the president of Teaching, Smart/Learning Easy in Stuart, Fla. She's known nationally and internationally for her writings and programs on teaching critical thinking and improving personal and professional performance. Rosalinda Alfaro-LeFevre, MSN, RN, ANEF has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Sheila J. Leis, MS, RN­BC, is a full­time nursing faculty member at Indiana Wesleyan University. She has more than 15 years' experience as a professional development specialist in a Magnet hospital. She has previous experience as a nurse manager and has been certified in medical/surgical nursing for more than 25 years. Sheila J. Leis, MS, RN, BC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Detailed Transcripts

License Tracking/Reminders

Accreditation Information

Certificates provided by accrediting body (24 Match)

  • American Nurses Credentialing Center

    1.00HOURS

    Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses will receive 1.0 contact hours for participating in this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS

    DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290). Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    1.00HOURS

    Provider #50-290 This activity is approved for 1.0 contact hours.
  • Ohio Social Worker Board

    1.00HOURS

    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # CEBroker Provider: 50-290 This activity is approved for 1.0 contact hours.
  • Florida Board of Nursing

    1.00HOURS

    Florida Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • American Occupational Therapy Association

    1.00HOURS

    Relias Learning is an approved provider of continuing education courses by the American Occupational Therapy Association. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Category 3. This activity is approved for 1.0 contact hours.
  • American Association for Respiratory Care

    1.00HOURS

    This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063. Approval #: 181900000 This activity is approved for 1.0 contact hours.
  • Florida Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Florida Board of Occupational Therapy for 1.0 contact hours, approval number 20-656573.
  • Association of Social Work Boards

    1.00HOURS

    Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021. Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based. Social workers completing this course receive 1.0 General continuing education clock hours.
  • Florida Board of Respiratory Care

    1.00HOURS

    This module is approved for 1.0 contact hours by Florida Board of Respiratory Care.
  • Alabama State Board of Occupational Therapy

    1.00HOURS

    This course has been approved by the Alabama State Board of Occupational Therapy for 1.0 contact hours, approval number 20-656573.
  • Georgia Board of Nursing

    1.00HOURS

    Georgia Board of Nursing CE Provider #: 50-290 Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS

    This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-656573
  • West Virginia Board of Registered Nursing

    1.00HOURS

    N/A
  • New Mexico Board of Nursing

    1.00HOURS

    New Mexico Board of Nursing (CEBroker Provider # 50-290) This course awards 1.0 contact hours upon successful completion.
  • Arkansas State Board of Nursing

    1.00HOURS

    N/A
  • South Carolina Board of Social Work Examiners

    1.00HOURS

    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
  • Arizona Board of Occupational Therapy Examiners

    1.00HOURS

    N/A
  • Georgia State Board of Occupational Therapy

    1.00HOURS

    N/A
  • South Carolina Board of Occupational Therapy

    1.00HOURS

    N/A
  • Louisiana State Board Medical Examiners- Occupational Therapy

    1.00HOURS

    N/A
  • Mississippi State Department of Health- Occupational Therapy

    1.00HOURS

    N/A
  • Tennessee Board of Occupational Therapy

    1.00HOURS

    N/A


Course Details

  • Course Code:

    REL-ACU-0-CE478
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-05-01
  • Expiration Date:

    2022-09-05
  • Learning Objectives:

    Describe similarities and differences among the five generations found in today’s clinical setting; Explain ways to promote teamwork and partnerships among diverse patients, families, and staff members; Identify strategies that can help you collaborate with generations different from your own; Identify tactics that can help you collaborate with generations different from your own; Promote teamwork and partnerships among diverse patients, families, and staff members
  • Outline:

    The Big Picture

    Veterans (also called Traditionalists or Silent Generation): born 1922 to 1946

    Key Events
    • Great Depression
    • World War II
    • Korean War
    Cultural Influence
    • Rise of labor unions
    • Golden Age of radio, movies
    • National pride
    Core Work Values
    • Respect for authority
    • Hard work, stoicism in the face of higher work loads
    Baby boomers: born 1946 to 1964
    Key Events
    • Vietnam War
    • Space Race
    • Assassinations of John and Robert Kennedy, Martin Luther King Jr.
    • Watergate
    Cultural Influence
    • Civil Rights Movement
    • Women’s Liberation
    • TV, rock ’n’ roll
    • Drug use
    • Counterculture, hippies
    Core Work Values
    • Social consciousness
    • Teamwork
    • Competition, optimism
    • Willingness to work long hours
    • Love-hate relationship with authority
    • Lifelong learning
    Gen X: born 1964 to 1980
    Key Events
    • Challenger explosion
    • End of Cold War
    • MTV
    • AIDS
    • First latchkey children
    Cultural Influence
    • Alternative lifestyles knowledge
    • Drug use continues
    • Ethnically diverse friends
    • Single-parent households
    • Technological advances (video games, cordless phones, internet, email)
    • Early exposure to TV violence, adult subjects
    Core Work Values
    • Life/work balance
    • Self-reliance
    • Technological literacy
    • Irreverent humor, informality
    • Risk taking
    • Lifelong learning
    • Want feedback
    • Pessimism, skepticism
    • Acceptance of diversity
    Gen Y/Millennials: born 1980 to 2000
    Key Events
    • Columbine shootings
    • 9/11 and anthrax attacks; random violence; bioterrorism; natural disasters (earthquakes, hurricanes, tsunamis); Iraq and Afghanistan wars
    • Globalization; economic recessions; financial fraud (e.g., Enron)
    • Privacy laws; uninsured and healthcare costs rise
    • Human genome mapped; high-fidelity simulators; stem cell and genetic research
    • Sexually transmitted diseases increase
    • Same-sex marriage
    • Racial diversity (43% are nonwhite, highest share of any generation)
    Cultural Influence The same as Gen X, plus:
    • Internet grows (Google, Facebook, Twitter, YouTube, reality shows, viral videos, security cameras)
    • Electronic books; online learning
    • Smart phones, iPads, texting, and instant messaging are major communication tools.
    • Culturally diverse groups; alternate lifestyles
    • Concerns about cyber, school, and workplace bullying; civic duty; environmental concerns
    • Body piercings; tattoos; rap music
    • Few attachments to traditional political and religious groups
    • Connected to personalized networks of friends, colleagues, and like-minded groups through social and digital media
    • Burdened by educational debt and financial hardships
    • Marriages delayed
    Core Work Values
    • Life/work balance
    • Empowerment; authentic leadership
    • Safety, security, privacy, preparedness
    • Healthy work places; safety and learning cultures
    • Cultural diversity
    • Confidence, optimism
    • Teamwork
    • Authority figures not held in awe
    • Like change, multitasking, and need positive feedback
    • Casual dress, fun
    • Skeptical and less trusting of others
    Gen Z (also called Gen M [multitasking], Gen C [connectedness], the Net Generation) and iGeneration (iPhone/iPad): born 2000 to 2012
    Key Events
    Similar to Gen Y, plus:
    • Members question whether Social Security will be available when they retire
    • Global financial crisis
    • High educational loan debt
    Cultural Influence Similar to Gen Y, plus:
    • Access to many resources (more than Gen Y)
    • More access to mentors
    • Parental pressure to succeed
    • Schools are more engaging
    • Never knew a time without digital technology
    • Challenge perceived social injustices
    Core Work Values Similar to Gen Y, plus:
    • Life/work flexibility
    • Work online at a rapid pace
    • Share observations on various issues, media, and products
    • Digital technology is second nature

    Working Together

    Find a common purpose

    Communicate in ways that consider generational preferences

    Include a mix of generations on work teams to get a variety of talent

    Make the most of the differences

    Avoid storytelling

    Keep a sense of humor and give credit when it is due

    A Perfect Match

    Tailor Teaching

    Veterans

    Baby boomers

    Gen X

    Gen Y and Z

    Generations together

    Motivating for Success

    Veterans

    Baby boomers

    Gen X

    Gen Y and Z

    It’s How You Look at It

     

     

  • Target Audience:

    The target audience for this course is: advanced level Emergency Medical Personnel; entry level Occupational Therapists; intermediate level Social Workers; Nurses; Respiratory Therapists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.
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