$20.00

i 1.00 Hours

Course Overview

Because workers are retiring later, today’s healthcare workforce is a lively mix of generations, with five distinct generations working together: Veterans (born 1922 to 1946); baby boomers (born 1946 to 1964); and Generations (Gen) X (born 1964 to 1980), Y (born 1980-2000), and Z (born 2000-2012). People born around the same time develop attitudes and personalities shaped by a common history of cultural events, images, and experiences. Generations live through the same national catastrophes and achievements, grow up with the same music and cultural memorabilia, and start school and work at about the same time.  Generational commonalities cut across racial and ethnic lines. Spanning 15 to 20 years, each generation views the world in its own way. Collective life experiences shape what generations value, what they expect in relationships, and how they process and communicate information. Understanding each generation’s views on life and work promotes collaboration in the workplace. When dealing with various patient populations, it can make the difference between miscommunication and success. 

About the Course Author

Rosalinda Alfaro-LeFevre, MSN, RN, ANEF, is the president of Teaching, Smart/Learning Easy in Stuart, Fla. She's known nationally and internationally for her writings and programs on teaching critical thinking and improving personal and professional performance. Rosalinda Alfaro-LeFevre, MSN, RN, ANEF has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Sheila J. Leis, MS, RN­ is a full-time nursing faculty member at Indiana Wesleyan University. She has more than 15 years' experience as a professional development specialist in a Magnet hospital. She has previous experience as a nurse manager and was certified in medical/surgical nursing for more than 25 years.is a full­time nursing faculty member at Indiana Wesleyan University. She has more than 15 years' experience as a professional development specialist in a Magnet hospital. She has previous experience as a nurse manager and has been certified in medical/surgical nursing for more than 25 years. Sheila J. Leis, MS, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

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Accreditation Information

Certificates provided by accrediting body (28 Match)

  • American Nurses Credentialing Center

    1.00HOURS


    In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


    Nurses will receive 1.0 Nursing Contact Hours after successfully completing this course.
  • California Board of Registered Nursing

    1.00HOURS

    Provider approved by the California Board of Registered Nursing, CEP# 13791 Nurses will receive 1.0 contact hours for participating in this course.
  • District of Columbia Board of Nursing

    1.00HOURS


    District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).

    Nurses will receive 1.0 contact hours for participating in this course.
  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

    1.00HOURS


    Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)

    This activity is approved for 1.0 contact hours.
  • Ohio Marriage and Family Therapist Board

    1.00HOURS


    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # RTX050401 (CEBroker Provider 50-290)

    This activity is approved for 1.0 contact hours
  • Ohio Professional Counselor Board

    1.00HOURS


    Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider # RCX100502 (CEBroker Provider: 50-290)

    This activity is approved for 1.0 contact hours.
  • Ohio Social Worker Board

    1.00HOURS


    Ohio Counselor, Social Worker and Marriage and Family Therapist Board (CEBroker Provider # 50-290)

    This activity is approved for 1.0 contact hours.
  • Florida Board of Nursing

    1.00HOURS


    Florida Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • American Occupational Therapy Association

    0.10HOURS


    Relias LLC is an approved provider of continuing education for occupational therapists by the American Occupational Therapy Association. AOTA does not endorse specific course content, products, or clinical procedures.


    Course approval ID# . This Distance Learning-Independent is offered at 0.1 CEUs Introductory,Category 3.

  • American Association for Respiratory Care

    1.00HOURS


    This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063.


    Approval #: 183794000
    This activity is approved for 1.0 contact hours.
  • Florida Board of Occupational Therapy

    1.00HOURS


    Florida Board of Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours.
  • Association of Social Work Boards

    1.00HOURS


    As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.0 General continuing education credits.


    Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
  • Florida Board of Respiratory Care

    1.00HOURS


    Florida Board of Respiratory Care (CEBroker Provider #50-290)

    This module is approved for 1.0 contact hours.
  • Alabama State Board of Occupational Therapy

    1.00HOURS


    Alabama State Board Of Occupational Therapy (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Georgia Board of Nursing

    1.00HOURS


    Georgia Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Nursing

    1.00HOURS


    South Carolina Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • West Virginia Board of Registered Nursing

    1.00HOURS


    West Virginia Board of Registered Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • New Mexico Board of Nursing

    1.00HOURS


    New Mexico Board of Nursing (CEBroker Provider #50-290)

    Nurses will receive 1.0 contact hours for participating in this course.
  • Arkansas State Board of Nursing

    1.00HOURS


    Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).

    Nurses will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Social Work Examiners

    1.00HOURS


    South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)

  • Arizona Board of Occupational Therapy Examiners

    1.00HOURS


    Arizona Board Of Occupational Therapy Examiners (CEBroker Provider #50-290).

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Georgia State Board of Occupational Therapy

    1.00HOURS


    Georgia State Board of Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • South Carolina Board of Occupational Therapy

    1.00HOURS


    South Carolina Board Of Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Louisiana State Board Medical Examiners- Occupational Therapy

    1.00HOURS


    Louisiana State Board of Medical Examiners - Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Mississippi State Department of Health- Occupational Therapy

    1.00HOURS


    Mississippi State Department of Health- Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Tennessee Board of Occupational Therapy

    1.00HOURS


    Tennessee Board of Occupational Therapy (CEBroker Provider #50-290)

    Occupational Therapists will receive 1.0 contact hours for participating in this course.
  • Louisiana State Board of Medical Examiners - Respiratory Therapy

    1.00HOURS


    Louisiana State Board of Medical Examiners - Respiratory Therapy (CEBroker Provider #50-290)

    Respiratory Therapists will receive 1.0 contact hours for participating in this course.
  • Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners

    1.00HOURS


    Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners (CEBroker Provider #50-290)

    Respiratory Therapists will receive 1.0 contact hours for participating in this course.


Course Details
  • Course Code:

    REL-ACU-0-CE478
  • Hours:

    1.00
  • Type:

    Online Course
  • Release Date:

    2019-05-01
  • Expiration Date:

    2022-09-05
  • Learning Objectives:

    Describe similarities and differences among the five generations found in today’s clinical setting; Explain ways to promote teamwork and partnerships among diverse patients, families, and staff members; Identify strategies that can help you collaborate with generations different from your own; Identify tactics that can help you collaborate with generations different from your own; Promote teamwork and partnerships among diverse patients, families, and staff members
  • Outline:

    The Big Picture

    Veterans (also called Traditionalists or Silent Generation): born 1922 to 1946

    Key Events
    Great Depression
    World War II
    Korean War
    Cultural Influence
    Rise of labor unions
    Golden Age of radio, movies
    National pride
    Core Work Values
    Respect for authority
    Hard work, stoicism in the face of higher work loads
    Baby boomers: born 1946 to 1964
    Key Events
    Vietnam War
    Space Race
    Assassinations of John and Robert Kennedy, Martin Luther King Jr.
    Watergate
    Cultural Influence
    Civil Rights Movement
    Women’s Liberation
    TV, rock ’n’ roll
    Drug use
    Counterculture, hippies
    Core Work Values
    Social consciousness
    Teamwork
    Competition, optimism
    Willingness to work long hours
    Love-hate relationship with authority
    Lifelong learning
    Gen X: born 1964 to 1980
    Key Events
    Challenger explosion
    End of Cold War
    MTV
    AIDS
    First latchkey children
    Cultural Influence
    Alternative lifestyles knowledge
    Drug use continues
    Ethnically diverse friends
    Single-parent households
    Technological advances (video games, cordless phones, internet, email)
    Early exposure to TV violence, adult subjects
    Core Work Values
    Life/work balance
    Self-reliance
    Technological literacy
    Irreverent humor, informality
    Risk taking
    Lifelong learning
    Want feedback
    Pessimism, skepticism
    Acceptance of diversity
    Gen Y/Millennials: born 1980 to 2000
    Key Events
    Columbine shootings
    9/11 and anthrax attacks; random violence; bioterrorism; natural disasters (earthquakes, hurricanes, tsunamis); Iraq and Afghanistan wars
    Globalization; economic recessions; financial fraud (e.g., Enron)
    Privacy laws; uninsured and healthcare costs rise
    Human genome mapped; high-fidelity simulators; stem cell and genetic research
    Sexually transmitted diseases increase
    Same-sex marriage
    Racial diversity (43% are nonwhite, highest share of any generation)
    Cultural Influence The same as Gen X, plus:
    Internet grows (Google, Facebook, Twitter, YouTube, reality shows, viral videos, security cameras)
    Electronic books; online learning
    Smart phones, iPads, texting, and instant messaging are major communication tools.
    Culturally diverse groups; alternate lifestyles
    Concerns about cyber, school, and workplace bullying; civic duty; environmental concerns
    Body piercings; tattoos; rap music
    Few attachments to traditional political and religious groups
    Connected to personalized networks of friends, colleagues, and like-minded groups through social and digital media
    Burdened by educational debt and financial hardships
    Marriages delayed
    Core Work Values
    Life/work balance
    Empowerment; authentic leadership
    Safety, security, privacy, preparedness
    Healthy work places; safety and learning cultures
    Cultural diversity
    Confidence, optimism
    Teamwork
    Authority figures not held in awe
    Like change, multitasking, and need positive feedback
    Casual dress, fun
    Skeptical and less trusting of others
    Gen Z (also called Gen M [multitasking], Gen C [connectedness], the Net Generation) and iGeneration (iPhone/iPad): born 2000 to 2012
    Key Events
    Similar to Gen Y, plus:
    Members question whether Social Security will be available when they retire
    Global financial crisis
    High educational loan debt
    Cultural Influence Similar to Gen Y, plus:
    Access to many resources (more than Gen Y)
    More access to mentors
    Parental pressure to succeed
    Schools are more engaging
    Never knew a time without digital technology
    Challenge perceived social injustices
    Core Work Values Similar to Gen Y, plus:
    Life/work flexibility
    Work online at a rapid pace
    Share observations on various issues, media, and products
    Digital technology is second nature
    Working Together

    Find a common purpose

    Communicate in ways that consider generational preferences

    Include a mix of generations on work teams to get a variety of talent

    Make the most of the differences

    Avoid storytelling

    Keep a sense of humor and give credit when it is due

    A Perfect Match

    Tailor Teaching

    Veterans

    Baby boomers

    Gen X

    Gen Y and Z

    Generations together

    Motivating for Success

    Veterans

    Baby boomers

    Gen X

    Gen Y and Z

    It’s How You Look at It

  • Target Audience:

    The target audience for this course is: Advanced level Emergency Medical Personnel; Entry level Occupational Therapists; Intermediate level Social Workers; Nurses; Respiratory Therapists; in the following settings: Acute Care Facility.
  • Course Delivery Method and Format:

    Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
    Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
    If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
    All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
    Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
    All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
    To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
  • Accommodations:

    If you require special accommodations to complete this module, please contact Relias Customer Support here.
  • Disclosures:

    Expert Reviewers, Instructors, and Staff Writers disclosures will be listed above after the individuals' biographical paragraph. All other members involved within the planning of this educational activity have declared no conflict of interest exists when planning and developing this course.