Effective Communication With Patients - 384-666-19

Effective Communication With Patients

The Joint Commission Standards

by Joyce Lahue, MS, BSN, RN, CPHRM, FASHRM and Charles F. Bombard, MHA, RN, CPHQ, FACHE
384-666-19
(4.7 / 210 ratings )

This course is credentialed for:
Laboratory (1.00 Contact Hr)

ONLINE
Price: $10.00
CE-PRO Price: $5.00

Summary:

A growing body of research has shown a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of care based on race, ethnicity, language, disability, and sexual orientation. In 2008, The Joint Commission began an initiative to advance effective communication, cultural competence, and patient- and family-centered care in hospitals. The result was the development of new and revised accreditation standards related to these concerns and the creation of a report, which provides methods for hospitals to begin or improve upon efforts to ensure that all patients affected by these issues receive the same high quality of care, regardless of health literacy, language, culture, or ethnicity. Effective communication with all patients is crucial to providing safe care. The healthcare team should aspire to meet the unique communication, cultural, and familial needs of all patients.

Objectives:

After taking this course, you should be able to:
  • Identify three specific elements of effective communication, cultural competence, and patient- and family-centered care.
  • Identify health illiteracy and discuss two strategies for minimizing poor outcomes.
  • Recall six reasons why people may experience lower quality of healthcare.
  • Discuss the role of The Joint Commission and its partners in reducing poor health outcomes because of poor communication, cultural incompetence, and a lack of patient- and family-centered care.
 
Level of Instruction: Basic
 

 
Accreditation Information
 
This course is intended for multiple professions, including nurses, audiologists, dietitians, laboratory professionals, occupational therapists, physicians, respiratory therapists, speech-language pathologists, and social workers.
 
Laboratory professionals: Take this version of the course to ensure you receive appropriate credit.
 
For the version accredited or approved for another profession, go to your specific profession at www.continuingeducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
 
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the American Society for Clinical Laboratory Science (ASCLS) Professional Acknowledgment for Continuing Education (P.A.C.E.®) Program (provider #384).
 
384-666-19 "Effective Communication With Patients: The Joint Commission Standards" is approved 02/18/2019 to 02/28/2021.
 
OnCourse Learning is also approved by the Florida Board of Clinical Laboratory Personnel (provider # 50-1489).

Course Originally Released on: 9/24/2012
Date of Most Recent Review: 10/15/2019
Course Termination/Update Date: 2/28/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

 

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

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Reports to CE Broker

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Alice E - rio rico, AZ  ·  Nov 11, 2019
this course was very informative. I learned new things.
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Priya P - San Rafael, CA  ·  Nov 03, 2019
Communication is very important.
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Pedrito D - commerce, CA  ·  Oct 23, 2019
informative learning
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Linda Y - Antioch, CA  ·  Oct 12, 2019
it was a good reminder of how to communicate effectively with pts
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Krizen R - san leandro, CA  ·  Oct 12, 2019
THIS TES IS VERY HELPFUL
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ONLINE
Price: $10.00
CE-PRO Price: $5.00