HCAHPS Series: Patient Satisfaction and Pay for Performance - 384-6259-19

HCAHPS Series: Patient Satisfaction and Pay for Performance

by Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE
(4.5 / 68 ratings )

This course is credentialed for:
Laboratory (1.50 Contact Hr)

Price: $13.00
CE-PRO Price: $6.50


Pay for performance will continue to be the predominate future model for healthcare reimbursement. Understanding practices to improve performance is essential. HCAHPS is a core component of value-based purchasing’s pay-for-performance model that impacts hospital reimbursement. This course provides the basics of the HCAHPS patient experience survey, survey question composites most impacting overall hospital scores, and the ranking of HCAHPS score correlations with clinical outcomes.


The goal of this continuing education program is to provide healthcare providers with an overview of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey. After studying the information presented here, you will be able to:
  • Identify two goals in the HCAHPS model
  • Describe at least two reasons why high performance on HCAHPS is important
  • Discuss the implications for practice, based on HCAHPS
Level of Instruction: Basic

Accreditation Information
This course is intended for an interprofessional audience, including nurses, laboratory professionals, pharmacists, pharmacy technicians and physicians.
Laboratory professionals: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the American Society for Clinical Laboratory Science (ASCLS) Professional Acknowledgment for Continuing Education (P.A.C.E.®) Program (provider #384).
384-6257-19 "HCAHPS Series: Patient Satisfaction and Pay for Performance" is approved 07/10/2019 to 07/31/2021.
OnCourse Learning is also approved by the Florida Board of Clinical Laboratory Personnel (provider # 50-1489).

Course Originally Released on: 4/23/2018
Date of Most Recent Review: 4/23/2018
Course Termination/Update Date: 7/31/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Eugene Gerard U - walnut creek, CA  ·  Dec 03, 2019
This course is a good tool
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Zachary D - Chandler, AZ  ·  Dec 02, 2019
Great topic about the hospital process.
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Priya P - San Rafael, CA  ·  Dec 01, 2019
This survey seems important for hospitals.
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Krizen R - san leandro, CA  ·  Nov 30, 2019
I will recommend this to my friends
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Fadwa B - Fairfield, CA  ·  Nov 15, 2019
The course is clear and interesting
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Price: $13.00
CE-PRO Price: $6.50