HCAHPS Series: Patient Care Experience in the Hospital - 384-6258-19

HCAHPS Series: Patient Care Experience in the Hospital

by Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE
(4.6 / 79 ratings )

This course is credentialed for:
Laboratory (1.00 Contact Hr)

Price: $10.00
CE-PRO Price: $5.00


The care experience involves every interaction the patient encounters from initial entry into the healthcare system through discharge to home. A better patient-care experience leads to increased ratings on the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which means better patient outcomes and hospital reimbursement. This module discusses the responsiveness of staff and communication about medication domains of the HCAHPS survey.


The goal of this continuing education program is to highlight for healthcare providers the importance of the patient experience across the continuum of care in the hospital and its impact on the HCAHPS survey. After studying the information presented here, you will be able to:
  • Identify five measurable outcomes associated with a better patient experience
  • State common reasons why patients use the call button
  • Describe two best practices to minimize the need for patients to use the call button
  • Discuss two ways to improve patient medication adherence
  • Identify three strategies to improve provider-patient communication

Accreditation Information
This course is intended for multiple professions, including nurses, laboratory professionals, pharmacists, and social workers.
Laboratory professionals: Take this version of the course to ensure you receive appropriate credit.
For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com or Nurse.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the American Society for Clinical Laboratory Science (ASCLS) Professional Acknowledgment for Continuing Education (P.A.C.E.®) Program (provider #384).
384-6258-19 "HCAHPS Series: Patient Care Experience in the Hospital" is approved 06/07/2019 to 06/30/2021.
OnCourse Learning is also approved by the Florida Board of Clinical Laboratory Personnel (provider # 50-1489).

Course Originally Released on: 2/20/2018
Date of Most Recent Review: 2/20/2018
Course Termination/Update Date: 6/30/2021

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.


For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

Reports to CE Broker

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Eugene Gerard U - walnut creek, CA  ·  Dec 03, 2019
Very educational in taking care
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David V - casa grande, AZ  ·  Dec 02, 2019
Helpful, concise and informative.
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Krizen R - san leandro, CA  ·  Nov 30, 2019
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Carmelita L - Arleta, CA  ·  Nov 28, 2019
well presented and timely manner
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Priya P - San Rafael, CA  ·  Nov 26, 2019
This is course was interesting to learn about the hospitals policy's.
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Price: $10.00
CE-PRO Price: $5.00