Summary:
Conflict is a disagreement between two or more people who differ in attitudes, beliefs, values, feelings or needs. It’s a part of every work environment, including healthcare organizations. In the past, conflict in the workplace was regarded as dysfunctional, representing a breakdown in communication that would either go away by itself or be resolved with someone winning and someone losing. Today, conflict is expected in a dynamic organizational environment. Many experts view conflict as a normal aspect of interpersonal relations and believe that when handled correctly, it can be managed to achieve beneficial outcomes. Conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Because sources of conflict are so diverse and its consequences so important to patient care, RTs need to be adept at both recognizing different types of conflict and employing appropriate strategies to resolve them.
Objectives:
The goal of this continuing education program is to enhance respiratory therapists’ abilities to effectively deal with conflict on the job. After you study the information presented here, you will be able to —
- Analyze the dynamics of conflict in the workplace.
- Identify various types of conflict.
- Apply conflict resolution strategies to specific situations.
Approval Information
This CE course is approved for respiratory therapists from 1/11/2012 to 1/11/2014.
This program has been approved for 1 contact hour of Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd., Suite 100, Irving, TX 75063. AARC Sponsor ID: 9514012. This is a non-traditional course.
If you are a respiratory therapist, remember to give us your AARC member number when filling out your license number information.
Gannett Education is also approved by the Florida Board of Respiratory Care (provider #FBN 50-1489).