This bundle tackles the hardest part of management: employees. It explains how to find them, how to train them, how to keep them, and what the law says about them. And it does it in a logical, readable, practical package of principles, practices, strategies and tactics. Most chapters have scenarios and exercises to help you train yourself to act, not react, in specific situations. Personnel Management A to Z’s goal is to help managers manage. Taking common employee personality traits and interpersonal conflict situations one-by-one, this course shows how to identify, intervene and act decisively by stressing communication, motivation, teamwork and rewards. It’s absolutely essential for managing healthcare teams, where different professions must interact and communicate well under pressure, often with unclear lines of authority.
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